Experienced Full Stack Customer Service Agent – Seasonal Remote Opportunity with arenaflex

At arenaflex, we're on a mission to deliver the peace of mind that comes with knowing your home and business are protected from pests. As a leading provider of pest control services, we're committed to excellence in everything we do – from our award-winning training programs to our dedication to customer satisfaction. We're seeking talented Seasonal Customer Service Professionals to join our remote Orkin Customer Contact Center team in Atlanta, GA.

About arenaflex

arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a financially stable and growing company, we're proud to serve over 2 million customers across the globe. Our commitment to innovation, safety, and customer satisfaction has earned us consecutive years of improved earnings and a reputation as one of the industry leaders.

Job Description

As a Seasonal Customer Service Agent with arenaflex, you'll play a critical role in supporting our field offices and customers alike. You'll work in a fast-paced, fully remote environment with a dedicated inbound and outbound sales, customer service, retention, chat, and bilingual team. Our Seasonal Customer Service Tele-Agents are key to ensuring best-in-class service and driving customer satisfaction.

Responsibilities

* Work remotely from your home office, equipped with the necessary computer and equipment to succeed in this role

• Support our field's peak season, which starts building around February
• Manage the customer relationship to ensure best-in-class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use gamification tools to measure performance and drive engagement
• Collaborate with a high-energy, fun, and collaborative team to achieve our mission

We Offer

* Variety of schedules, including nights, weekends, and holidays

• Four-week quality training program that will equip you with the skills and knowledge to succeed
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives, including a competitive hourly rate and sales commission
• 401(k) plan with company match and employee stock purchase plan
• Opportunities for regular, full-time employment based on business needs
• A chance to be part of a talented team that values safety, professionalism, empathy, integrity, and innovation

Why arenaflex?

* We're a financially stable and growing company with a rich history and reputation for excellence

• We offer a high-energy, fun, and collaborative work environment with strong management
• We're committed to innovation, safety, and customer satisfaction
• We offer opportunities for career growth and development
• We're an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Qualifications

* High School/GED

• 1-2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen
• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

What You'll Need

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Career Growth Opportunities

As a Seasonal Customer Service Agent with arenaflex, you'll have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment. Our training program will equip you with the tools you need to succeed, and our gamification methods will help you measure performance and drive engagement. With opportunities for regular, full-time employment based on business needs, you'll have the chance to grow your career and develop new skills.

Work Environment and Company Culture

Our remote Orkin Customer Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation, and we're committed to delivering the peace of mind that comes with knowing your home and business are protected from pests.

Compensation, Perks, and Benefits

We offer a competitive hourly rate and sales commission, as well as a 401(k) plan with company match and employee stock purchase plan. Our gamification methods will help you measure performance and drive engagement, and our opportunities for regular, full-time employment based on business needs will give you the chance to grow your career and develop new skills.

How to Apply

If you're a self-motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. With a competitive hourly rate and sales commission, as well as a 401(k) plan with company match and employee stock purchase plan, you'll have the chance to grow your career and develop new skills in a fast-paced, dynamic environment. Apply now and join our team of talented Seasonal Customer Service Agents at arenaflex! Apply for this job