Experienced Intake Customer Service Representative – Home Health Operations

At arenaflex, we're dedicated to delivering exceptional home health care services to our patients, and we're seeking a highly skilled and compassionate Intake Customer Service Representative to join our team. As a key member of our home health operations, you'll play a vital role in ensuring seamless patient onboarding, excellent customer service, and efficient communication with referral sources.

About arenaflex

arenaflex is a leading provider of home health care services, committed to delivering high-quality, patient-centered care in the comfort of our patients' own homes. With a strong focus on community involvement and employee satisfaction, we're proud to offer a supportive and professional work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our patients and their families, and we're excited to welcome like-minded individuals to our team.

Job Summary

As an Intake Customer Service Representative, you'll be responsible for providing exceptional customer service to potential patients and referral sources, evaluating patient suitability for home health care, and coordinating new patient onboarding with our marketing team. You'll work closely with our Intake Manager to ensure smooth communication and efficient data entry into our computer system. If you're a highly organized, detail-oriented, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Answer phone calls from potential home health patients and referral sources, such as hospital case managers and physician's offices

• Describe arenaflex's home health service options to patients and referral sources
• Evaluate and determine whether the patient is suitable for home health care over the phone
• Verify that the patient's payer source is in the network with arenaflex
• Send and receive faxes with vital supporting documentation, signed orders, etc.
• Follow up with physicians, clinics, long-term care facilities, hospitals, etc.
• Coordinate new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients
• Input new patient data into the computer system and assist the RN with tracking and data reporting
• Perform other duties as assigned by the Intake Manager

Benefits

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance Policy
• Free Short-Term and Long-Term Disability Policies
• Lucrative company-sponsored retirement plan with some of the best matching rates in the industry
• Generous accrued Paid Time Off (PTO)
• 6 Paid Holidays
• Employee Referral Bonus, Cell Phone Discounts on specific carriers, and more

Requirements

To be successful in this role, you'll need:

• Three to five professional references that can attest to your skills and experience in a medical office setting
• Recent experience working in a clinic or other professional medical office setting, with a minimum of one year of experience
• A solid history of excellent customer service in an office setting
• Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.)
• Knowledge of medical terminology is a must-have skill
• Experience with patient intake and processing new patient referrals is preferred
• Experience in a Home Health office is a plus but not required
• As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID-19 vaccine as a condition of employment (absent reasonable accommodations)

Work Environment and Culture

arenaflex is committed to creating a supportive and inclusive work environment that fosters growth, development, and employee satisfaction. Our team is passionate about delivering exceptional patient care, and we're dedicated to providing the resources and support needed to help our employees succeed. If you're a motivated and compassionate individual who shares our values, we encourage you to apply for this exciting opportunity.

Compensation and Perks

We offer a competitive salary range of $16 - 19 per hour, depending on experience. In addition to our comprehensive benefits package, you'll also enjoy a range of perks, including:

• Generous Paid Time Off (PTO)
• 6 Paid Holidays
• Employee Referral Bonus
• Cell Phone Discounts on specific carriers
• And more!

How to Apply

If you're a highly skilled and compassionate Intake Customer Service Representative looking for a new challenge, we encourage you to apply online today. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job