Fractional AI Specialist (Customer Service Automation)
Company: Health Is Freedom Location: Remote / Project-Based Engagement Type: Fractional Contract Estimated Scope: ~25–30 hours (initial project)
Overview
Health Is Freedom is seeking a Fractional AI Specialist to design and implement an automated customer service infrastructure that minimizes the need for manual support. This role focuses on building AI-driven workflows, automated response systems, and structured communication flows that handle the majority of customer inquiries without human involvement. The goal is to create a scalable, automated support system capable of resolving most customer questions through intelligent email responses, automated workflows, and AI-powered messaging. This is a short-term project-based engagement focused on designing the architecture, building automation flows, and implementing the supporting systems. Project Objectives
- Design a low-touch customer service system powered by AI and automation
- Automate common customer inquiries (orders, shipping, product questions, returns, etc.)
- Build automated email response systems and support workflows
- Create structured escalation logic for edge cases
- Reduce manual involvement in customer support operations
- Implement scalable processes that support future growth
Responsibilities
Customer Service Automation Architecture
- Analyze current customer service inquiries and identify opportunities for automation
- Design the structure for an AI-powered customer support workflow
- Map automated response flows for common support scenarios
AI & Workflow Implementation
- Implement AI-powered response systems for customer emails
- Build automated support workflows and routing logic
- Develop scripts and response templates for common customer inquiries
- Configure automation tools to categorize and resolve support requests
System Design & Documentation
- Develop clear workflow structures and escalation pathways
- Document automation logic and system architecture
- Provide recommendations for future improvements and scalability
Communication Automation
- Implement automated email responses and support messaging
- Design intelligent categorization and routing for inbound inquiries
- Explore tools or systems for automated outbound notifications or updates
Ideal Background Candidates may come from backgrounds such as:
- AI automation consulting
- Customer support automation
- No-code / low-code systems development
- Workflow automation architecture
- CX (Customer Experience) automation
- AI chatbot or AI email agent implementation
Relevant Tools & Experience Experience with tools such as:
- Zapier / Make / n8n
- Intercom / Zendesk / Freshdesk / Gorgias
- AI chatbot or AI email automation platforms
- CRM integrations
- Workflow automation tools
- API integrations (preferred but not required)
Deliverables By the end of the project, the specialist will have:
- Designed the customer service automation architecture
- Built AI-assisted response flows for common inquiries
- Implemented automated workflows for support requests
- Created escalation logic for edge cases
- Delivered documentation for the system and automation logic
Success Metrics A successful project will result in:
- The majority of customer inquiries resolved automatically
- Significant reduction in manual support workload
- A scalable system capable of handling increased customer volume
Pay: $25.00 - $35.00 per hour Expected hours: 25.0 – 30.0 per week Benefits:
- Work from home
Application Question(s):
- This role involves designing and implementing AI-driven automation systems, not handling customer support tickets. Please describe a project where you built or implemented an automated workflow or AI-driven support system. What tools did you use?
- Which of the following tools do you have direct experience with? Zapier, Make, n8n, Intercom, Zendesk, OpenAI, OTHER automation tools you are familiar with?
- Have you designed or implemented an automated customer support system that reduced human involvement in handling support requests?
If yes, briefly describe the system and the results.
- This project involves building automated workflows, scripts, and AI response systems in an estimated 30–40 hour engagement. Do you have experience completing similar automation projects on a contract basis?
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