Operations Order Fulfillment Specialist

Job Title

Location(s)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Order Management & Entitlement Governance

• Own end-to-end order fulfillment lifecycle — from receipt and validation of customer orders to accurate entitlement creation and delivery across Flexera, NetSuite, and related platforms.
• Serve as the senior escalation point for complex or high-value order discrepancies, driving resolution in collaboration with Sales, support and Product teams.
• Ensure data integrity across Flexera ALM and secondary systems, proactively auditing entitlement records and correcting inconsistencies before they impact customers.
• Lead quarterly-end surge operations, coordinating team resources and prioritization to meet strict SLA commitments during high-volume periods.

Customer Experience & Technical Support

• Act as a senior point of contact for enterprise customers on licensing, activation, and entitlement matters — delivering resolution within 24 hours and proactively communicating status on complex issues.
• Translate intricate customer order requirements into precise software entitlement configurations, ensuring alignment between commercial terms and technical delivery.
• Oversee license portal management including software updates, login troubleshooting, cloud platform access provisioning, and entitlement adjustments.
• Partner with Customer Success and Support teams to ensure seamless, white-glove post-sales experience for enterprise and strategic accounts.

Process Improvement & Operational Leadership

• Identify, design, and implement scalable improvements to fulfillment workflows, reducing manual effort and error rates through automation and system enhancements.
• Create, maintain, and govern comprehensive fulfillment work instruction documentation, ensuring team-wide consistency and audit readiness.
• Lead cross-functional working groups with Product Management, IT, and Operations to prepare fulfillment infrastructure for new product launches.
• Mentor and cross-train junior team members, building redundancy and capability across the fulfillment function.

Analytics & Reporting

• Develop and present advanced operational dashboards and fulfillment reports to senior leadership — tracking KPIs such as order accuracy rates, cycle times, and SLA compliance.
• Leverage Excel, Power BI, or similar tools to perform trend analysis, surface fulfillment bottlenecks, and recommend data-driven process improvements.
• Drive strategic insights from activation data and customer usage patterns to support renewals, upsells, and proactive customer outreach.

WHAT YOU BRING

Experience & Expertise

• 6+ years of progressive software fulfillment, order management, or software operations experience in a SaaS or enterprise software environment.
• Solid working knowledge of Flexera ALM — navigating the UI for license lifecycle management, entitlement creation, and electronic software delivery. Advanced configuration or administration experience will added advantages.
• Proven track record managing high-volume, time-sensitive order pipelines with exceptional accuracy and customer satisfaction outcomes.
• Strong understanding of software licensing models — perpetual, subscription, cloud, and hybrid — and their fulfillment implications.
• Experience working directly with enterprise customers on complex entitlement and activation issues, including multi-site and multi-product deployments.

Technical Skills

• Advanced proficiency in Microsoft Excel reporting for operational analytics.
• Comfortable working within the NetSuite UI for order management, reporting, and record navigation..
• Hands-on experience using the Salesforce UI for opportunity tracking, case management, and cross-functional visibility..
• Understanding of cloud software delivery, SaaS entitlement models, and platform provisioning workflows.
• Ability to troubleshoot electronic software delivery platform issues and collaborate with IT/Dev teams on system readiness for new product launches.

Leadership & Collaboration

• Demonstrated ability to lead cross-functional projects and influence without direct authority across Sales, Support, Product, and IT stakeholders.
• Strong written and verbal communication skills — able to translate technical fulfillment details into clear, customer-friendly language.
• Excellent organizational and prioritization skills, with the ability to manage multiple competing deadlines in a quarter-driven environment.
• A continuous improvement mindset with a history of successfully delivering process transformation initiatives.

BONUS POINTS

• Flexera ALM — UI proficiency and day-to-day operational experience.
• NetSuite — working knowledge of order workflows and standard reporting UI.
• Salesforce — experience with case management, opportunity tracking, or standard reporting views.
• Exposure to software product launch processes, including SKU setup, pricing configuration, and fulfillment readiness reviews.