Experienced Seasonal Customer Service Agent – Remote OCCC Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join arenaflex's dynamic team as a Seasonal Customer Service Agent in our Remote OCCC (Customer Contact Center). As a key player in our customer-facing operations, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.

About arenaflex

arenaflex is a global leader in the pest control industry, with a rich history dating back to 1901. As the largest subsidiary of a publicly traded company (NYSE: ROL), headquartered in Atlanta, GA, we have consistently demonstrated financial stability and growth. Our commitment to delivering exceptional customer experiences has earned us consecutive years of improved earnings, with over 2 million customers worldwide. At arenaflex, we value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide.

Job Overview

As a Seasonal Customer Service Agent, you will be part of a high-energy, fully remote Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our first-class training program will equip you with the skills and knowledge to succeed in this role. You will have the opportunity to work alongside a talented team, assist and retain valued customers, and increase your earning potential through upselling and cross-selling.

Responsibilities

* Work remotely from your home office, equipped with the necessary computer and equipment to be successful in this role

• Support our field's peak season, which starts building around February
• Manage the customer relationship to ensure best-in-class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use gamification tools to measure performance and increase engagement virtually
• Work a flexible schedule, including nights, weekends, and holidays, to ensure consistent support for our customers

We Offer

* Variety of schedules to accommodate your needs

• Four-week quality training program, Monday through Friday, 9am to 6pm EST
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives, including $16.73 per hour plus 3% sales commission
• 401(k) plan with company match, employee stock purchase plan
• Opportunities for regular, full-time employment, based on business needs

Why arenaflex?

* Founded in 1901, arenaflex is a global residential and business service provider

• Consecutive years of improved earnings with over 2 million customers
• Financially stable and growing as the largest subsidiary of a publicly traded company (NYSE: ROL)

Qualifications

* High School/GED

• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen

Work from Home Requirements

* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise

• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

What You Will Need

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Career Growth Opportunities

As a Seasonal Customer Service Agent, you will have the opportunity to expand your knowledge and increase your earnings in a financially stable and growing industry. Our training program will equip you with the skills and knowledge to succeed in this role, and our gamification methods will help you measure performance and increase engagement virtually. With opportunities for regular, full-time employment, based on business needs, you can take your career to the next level.

Work Environment and Company Culture

Our Remote OCCC is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide. Our team is dedicated to delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer great pay and incentives, including $16.73 per hour plus 3% sales commission. Our benefits package includes a 401(k) plan with company match, employee stock purchase plan, and opportunities for regular, full-time employment, based on business needs.

Conclusion

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join arenaflex's dynamic team as a Seasonal Customer Service Agent in our Remote OCCC. With our four-week quality training program, gamification methods, and opportunities for career growth, you will have the chance to expand your knowledge and increase your earnings in a financially stable and growing industry. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job