Experienced Remote Pharmacy Customer Service Representative – Patient Benefits Support

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Remote Pharmacy Customer Service Representative, you'll play a vital role in providing top-notch support to our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing your career, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping individuals pursue their total vocation and create a better future for themselves and their families. Our mission is to be the partner of choice for all our clients, and we're committed to making a positive impact in the lives of our team members and customers alike.

Our Culture

At arenaflex, we believe in creating a work environment that's fun, inclusive, and supportive. We lead by example, ensuring our amazing team members and supervisors embody and live our mission and values. We're dedicated to ensuring all team members have Fun@Work, and we're committed to making a difference in the lives of our customers and the communities we serve.

Responsibilities

As a Remote Pharmacy Customer Service Representative, you'll be responsible for:

• Answering incoming calls and assisting customers, pharmacies, and doctor offices with patient pharmacy benefits
• Researching information in databases to resolve customer service issues
• Maintaining composure in escalated situations
• Operating accurately and efficiently in a fast-paced environment
• Handling multiple responsibilities at one time
• Meeting attendance and performance expectations

Qualifications

To succeed in this role, you'll need:

• At least 1 year of Call Center experience
• At least 1 year of work-at-home experience
• Self-motivation and the ability to work independently and adhere to assigned schedules with minimal assistance
• Excellent verbal, written, and listening skills
• A professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem-solve
• At least 18 years of age or older
• High School Diploma or GED

Work-at-Home Requirements

To ensure a seamless and productive work experience, you'll need:

• A desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
• Operation system – Windows 10 or newer
• Webcam-Video available
• The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• Upload speed of 3Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended)
• 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible)
• An available cell phone or tablet and the ability to install our required 2FA software for Multifactor authentication on that device

Benefits and Perks

As a Remote Pharmacy Customer Service Representative, you'll enjoy:

• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• Employee discounts
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Free access to personal and professional support through the arenaflex care coaches program
• Further your education and earn a college degree through our arenaflex University program

Career Growth Opportunities

At arenaflex, we're committed to helping you grow your career and achieve your goals. As a Remote Pharmacy Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service and patient benefits support
• Take on new challenges and responsibilities as you grow and develop in your role
• Pursue career advancement opportunities within arenaflex and beyond

Equal Opportunity Statement

arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your career, we want to hear from you! Apply now to become a Remote Pharmacy Customer Service Representative at arenaflex. Apply for this job