Experienced Full Stack Customer Service Representative – Medicaid Member Support in a Remote Call Center Environment

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals, communities, and organizations to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of our clients and the communities we serve. Our team is passionate about delivering exceptional results, and we're seeking talented individuals who share our vision and values.

Job Summary

We're seeking an experienced Full Stack Customer Service Representative to join our remote call center team in the USA. As a Medicaid Member Support specialist, you'll be responsible for providing exceptional customer service to applicants, beneficiaries, and enrollees in a Medicaid program. This is a full-time position with a competitive hourly rate of $18.00, paid training, and a comprehensive benefits package.

Key Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* Competitive hourly rate of $18.00

• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* Remote work environment with flexible scheduling

• Collaborative and supportive team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you require accommodations to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Don't miss this opportunity to join our team and make a difference in the lives of our clients and the communities we serve. Apply now by clicking on the "Apply for the job now!" link below or by submitting your application through our website. Apply for this job