Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. We are seeking a skilled and compassionate Patient Care Customer Service Coordinator to join our team in Murray, KY.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to deliver exceptional customer care and support to patients, while maintaining the highest standards of quality and service. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Summary

We are seeking a dedicated Patient Care Customer Service Coordinator to join our Sleep Central Murray, KY Operations team. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Coordinator, you will play a critical role in ensuring that our patients receive the highest level of care and support.

Responsibilities

As a Patient Care Customer Service Coordinator, your key responsibilities will include:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our Online Pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment, preferably in customer service
• Strong customer service background and excellent communication skills
• Ability to work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information

Skills and Competencies

To excel in this role, you will need:

• Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Multi-tasking and attention to detail
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills

Work Environment and Culture

As a Patient Care Customer Service Coordinator, you will work in a dynamic and supportive environment that values teamwork, innovation, and customer satisfaction. Our office environment is designed to promote collaboration and productivity, with state-of-the-art technology and equipment. We offer a comprehensive benefits package, including paid time off, paid holidays, overtime pay, and a range of health and wellness programs.

Compensation and Benefits

We offer a competitive salary, starting at $15 per hour, plus a quarterly bonus opportunity. Our comprehensive benefits package includes:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job