Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative.

About arenaflex

arenaflex is a dynamic organization that delivers exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our success, and we're committed to creating a culture where individuality is noticed and valued every day. As a customer service representative, you'll be part of a team that's passionate about making a real impact in the lives of our clients and their customers.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with clarity, accuracy, and empathy. Your responsibilities will include:

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where you can thrive both personally and professionally. Our work environment is fast-paced, dynamic, and supportive, with a focus on teamwork and collaboration. We're proud to offer a range of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Pay Transparency Laws

arenaflex is committed to transparency in our compensation practices. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to submit your application and join our team of dedicated professionals at arenaflex. Apply for the job now! Apply for this job Apply for this job