Experienced Customer Service Representative – Call Center – Enrich Lives with arenaflex

At arenaflex, we're not just a medical supply company – we're a team of passionate individuals dedicated to enriching lives through exceptional customer service. As a leading provider of medical supplies in Minnesota, we're proud to have been recognized as a Top Workplace by the Star Tribune for the last 8 years. We're now seeking an experienced Customer Service Representative to join our call center team in Saint Paul, MN.

About arenaflex

arenaflex is a Bronze Medal Winner in Medical Supplies, and we're committed to living out our mission of enriching lives with respect, integrity, compassion, and excellence. Our team is passionate about delivering world-class customer experiences, and we're looking for talented individuals who share our values and are eager to make a difference.

Job Summary

As a Customer Service Representative in our call center, you'll play a critical role in guiding customers and referral sources through their order process for products and services. You'll provide exceptional customer experiences via phone, email, chat, and online orders, utilizing your product and insurance knowledge to respond to inquiries and advise customers on shipping and order status. If you're a customer-focused individual with a strong desire to enrich lives, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Guide customers and referral sources through their order process for products and services in a fast-paced environment

• Provide world-class customer experiences via phone, email, chat, and online orders
• Utilize product and insurance resources to respond to inquiries
• Provide knowledgeable answers to questions about products, services, pricing, and availability
• Advise customers on shipping and order status
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements

* High school diploma or equivalent

• Related experience in customer service preferred
• Home medical equipment or supplies, wellness, and/or healthcare experience a plus
• General computer knowledge and ability to type 35 wpm
• Bi-lingual a plus
• Unrelenting commitment to success

Preferred Qualifications

* Experience in a call center environment

• Knowledge of medical supplies and equipment
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with CRM software and other customer service tools

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with internal teams
• Strong customer service skills and a commitment to delivering exceptional customer experiences
• Ability to adapt to changing priorities and deadlines
• Strong computer skills and proficiency in CRM software and other customer service tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills and knowledge of medical supplies and equipment
• Collaborate with internal teams to improve overall customer satisfaction and resolve customer issues
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles as you grow and develop in your career

Work Environment and Company Culture

Our call center is a fast-paced and dynamic environment where you'll have the opportunity to work with a talented team of customer service professionals. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Top Workplace, we're proud to offer a range of benefits and perks that make arenaflex a great place to work.

Compensation, Perks, and Benefits

* Competitive hourly rate: $20 - $22 per hour

• In-person training (typically 90 days) required, hybrid option available after successful completion of training
• Comprehensive benefits package, including:

+ Health, dental, and vision insurance + 401K plus match + Incentive program + Life insurance + Paid time off + Paid holidays + Long-term disability + Short-term disability + Free parking + Volunteer pay + Green initiatives

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to learn more about our company culture and benefits, and to submit your application. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job