Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting the State of Iowa's Medicaid program, providing top-notch service to applicants, beneficiaries, and enrollees.

About arenaflex

arenaflex is a dynamic organization that values individuality and creativity. We're a team of dedicated professionals who are passionate about making a difference in the lives of our clients and the millions of people who count on us. Our culture is built on a foundation of respect, empathy, and a commitment to excellence. We believe that every associate has the power to make a real impact, and we're looking for talented individuals like you to join our team.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes. You'll also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Culture

arenaflex is committed to providing a positive, employee-friendly culture that values individuality and creativity. Our team is passionate about making a difference in the lives of our clients and the millions of people who count on us. We believe that every associate has the power to make a real impact, and we're looking for talented individuals like you to join our team.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay). In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex also provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Apply for this job