Experienced Virtual Customer Account Manager Sales Representative – Drive Sales Growth and Customer Satisfaction at arenaflex

As a leading provider of innovative media and technology solutions, arenaflex is revolutionizing the way people live, work, and play. We're seeking an experienced Virtual Customer Account Manager Sales Representative to join our team and drive sales growth and customer satisfaction in the USA. If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you.

About arenaflex

arenaflex is a Fortune 50 leader in the media and technology industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. We're a company that values teamwork, diversity, and inclusion, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering. Our employees are the driving force behind our success, and we're looking for talented individuals like you to join our team and help us shape the future of media and technology.

Job Summary

As a Virtual Customer Account Manager Sales Representative, you'll play a critical role in supporting arenaflex Business Services in their efforts to retain and grow our existing customer base. You'll act as a business partner to existing customers, driving increased sales and revenue over the telephone while enhancing customer satisfaction through regular contact and problem resolution. You'll work on straightforward tasks using established procedures, and you'll be expected to demonstrate the ability to work independently with little or no supervision.

Core Responsibilities

* Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone

• Make outbound calls to accounts to achieve sales quota metrics
• Prepare sales documentation, activity reports, and forecasts as required
• Create proposals for customers related to the proposed solution and new sales opportunities
• Develop customer relationships through regular customer contact via the telephone
• Drive both sales growth and account retention by introducing various products and services available through arenaflex Business
• Document effectively and accurately conversations and contact information into client management system
• Work with customers to minimize down-grading or leaving arenaflex
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent, and punctual attendance; must be able to work nights and weekends, variable schedule(s), and overtime as necessary
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what's right for each other, our customers, investors, and our communities

Additional Requirements:

* Demonstrates the ability to work independently with little or no supervision

• In a virtual environment, arenaflex requires a minimum 100mbps speed, which is capable of being hard-wired into the provided equipment, either through a direct wall input or your router
• Must have "home office" space in your home (See Home Office Requirements below)
• Home Office Requirements:

+ Have a quiet work area in a location that provides privacy from other people, activities, and noise + Have a steady work surface + Have a comfortable chair + Adequate lighting + Fast and reliable internet service. If you live within the arenaflex footprint, this is largely covered as part of your employee benefits

• Must reside in arenaflex's West Division for this position, which includes the states of Arizona, Iowa, Idaho, Kansas, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Texas, Utah, Wisconsin, and Wyoming

Skills and Qualifications:

* Adaptability

• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Compensation and Benefits:

* Base Pay: $16.00

• Total Target Compensation (Base Pay plus Targeted Commission): $29.22
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus
• Additionally, arenaflex provides best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality - to help support you physically, financially, and emotionally through the big milestones and in your everyday life

Education and Experience:

* High School Diploma / GED

• Relevant Work Experience: 2-5 Years

How to Apply:

If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you. Please submit your application through our careers site, and don't forget to include your resume and a cover letter that highlights your experience and qualifications. We can't wait to hear from you!

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply for this job