Experienced Customer Support Representative – Remote in North Carolina

At arenaflex, we believe everyone deserves access to affordable and simple legal services. Founded in 2008, arenaflex is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, arenaflex has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the arenaflex platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About Your Role

We are looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people. We foster an environment of diversity with strong company culture and offer remote flexibility.

How You Will Make a Difference Day to Day

As a Customer Support Representative at arenaflex, you will be responsible for:

• Answering inbound calls from prospective or current customers in a timely and professional manner.
• Listening attentively to customer inquiries and providing accurate and helpful information.
• Troubleshooting and resolving customer issues or concerns with empathy and efficiency.
• Maintaining detailed and accurate records of customer interactions.
• Following up with customers as needed to ensure satisfaction and provide additional assistance.

What You'll Need

To be successful in this role, you will need:

• A Bachelor's degree preferred.
• At least 1 year of experience providing customer service over the phone in a call center or similar environment.
• Polished and professional demeanor with excellent verbal and written communication skills.
• Comfortable handling a high volume of calls.
• Punctuality and consistent attendance are required.
• Flexible availability for overtime or weekend hours, as needed.
• Friendly, patient, and skilled on the phone, with a helpful demeanor.
• Energetic, highly organized, and able to take ownership of issues with a proactive attitude.
• Ability to multitask with a strong attention to detail.
• Maintains professional and respectful behavior when addressing the concerns of irate or frustrated clients.
• Ability to work an 8-hour shift in either a seated or standing position, depending on personal workspace setup.

Benefits & Perks

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free arenaflex account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Interview Process

The interview process for this role will consist of:

• Video Interview
• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview

Diversity, Equity, and Inclusion

arenaflex is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations

You may request reasonable accommodations by sending an email to .

Compensation

Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.

Salary Range

$16-$16 USD

Location

North Carolina

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job Apply for this job