Experienced Wagering Customer Service Agent - Part Time (Swing Shift) at arenaflex

Join the arenaflex Team: Where Passion Meets Excellence

At arenaflex, we're not just a company - we're a family with a rich legacy of providing exceptional experiences for our guests and team members alike. As we strive to become Arkansas' Employer of Choice, we're seeking a talented individual to join our team as a Wagering Customer Service Agent. If you're passionate about sports, have a strong understanding of online betting, and excel in providing exceptional customer support, we want to hear from you!

About arenaflex

arenaflex is a leading entertainment and gaming destination in Hot Springs, AR, offering a unique blend of excitement and hospitality. Our team is dedicated to providing an unparalleled experience for our guests, and we're committed to creating a work environment that's just as exceptional. As a Wagering Customer Service Agent, you'll be part of a dynamic team that's passionate about delivering exceptional service and ensuring our guests have an unforgettable experience.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Wagering Customer Service Agent. As a key member of our customer support team, you'll be responsible for providing exceptional support to users of our online sports wagering platform, Oaklawn Sports, via instant chat, phone, and email. If you're a sports enthusiast with a passion for delivering exceptional customer service, we want to hear from you!

Key Responsibilities

As a Wagering Customer Service Agent, you'll be responsible for:

• Responding promptly and professionally to customer inquiries via live chat, email, and phone
• Providing support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
• Assisting customers in navigating the platform, understanding betting markets, and resolving wagering disputes
• Identifying and escalating complex issues to the appropriate department while ensuring timely follow-ups
• Maintaining up-to-date knowledge of sports wagering regulations, promotions, and platform policies
• Accurately documenting customer interactions and resolutions in the customer support system
• Monitoring and reporting suspicious activity to ensure compliance with responsible gaming policies
• Working in a fast-paced environment while maintaining a high level of professionalism and empathy
• Maintaining positive guest relations and resolving guest complaints in a timely and professional manner
• Monitoring and maintaining cleanliness, sanitation, and organization of assigned work areas
• Consistently offering professional, friendly, and engaging service
• Answering telephone and email inquiries in a timely manner
• Complying with all company privacy standards
• Following department policies, procedures, and service standards
• Following all safety policies
• Ability to work nights, weekends, and holidays
• Punctual attendance required
• Must be able to prioritize and multi-task effectively
• Must be able to meet exceptional service standards
• Excellent communication skills with an emphasis on proper phone etiquette
• Excellent listening skills
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to remain positive, resourceful, and improvise while working in a fast-paced environment, sometimes under pressure
• Must be able to type 50 words per minute
• Computer proficiency is required; Microsoft Office, Outlook, Word, Excel

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age
• Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
• Strong knowledge of sports wagering platforms
• Excellent written and verbal communication skills
• Ability to multitask and work efficiently under pressure
• Strong problem-solving skills and attention to detail
• Flexible availability, including nights, weekends, and holidays
• Familiarity with responsible gaming practices and industry regulations is a plus
• Proficiency in multiple languages is a plus

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

arenaflex is an Equal Opportunity Employer

It is arenaflex's intent to provide a drug-free, healthy, safe, and secure environment for our team members. All applicants must complete a pre-employment drug screen and background check.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you're a motivated and customer-focused individual with a passion for sports and delivering exceptional customer service, we want to hear from you! Apply now by submitting your resume and cover letter to [insert contact information]. Don't miss this opportunity to join the arenaflex team and be part of a dynamic and exciting work environment! Apply for this job