Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth

At arenaflex, we're passionate about empowering our customers to live, work, and play to their fullest potential. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service by providing exceptional experiences that drive loyalty, retention, and growth. If you're a customer-centric professional with a passion for sales, problem-solving, and continuous learning, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions that transform the way we connect and interact with each other. Our diverse network of talented individuals is driven by a shared ambition to shape a better future for our customers, communities, and the world at large. With a strong focus on technology, training, and communications, we're constantly pushing the boundaries of what's possible.

Join the arenaflex Team

As a Customer Experience Champion II, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work from the comfort of your own home, with occasional in-person training and meetings at our hub location in Temple Terrace, FL. Our team is passionate about creating a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to grow.

Key Responsibilities

As a Customer Experience Champion II, your primary responsibilities will include:

• Resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality
• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
• Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets

Essential Qualifications

To be successful in this role, you'll need to possess:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications

While not required, the following qualifications would be an asset:

• A degree
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. To ensure a productive and secure work environment, you'll need to meet the following requirements:

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated quiet and private workspace
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Champion II, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service and sales skills
• Regular feedback and coaching to help you achieve your goals
• Opportunities to take on new challenges and responsibilities as you grow in your role
• A collaborative and supportive work environment that encourages open communication and teamwork

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's respectful, empathetic, and supportive of all employees. As a Customer Experience Champion II, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience
• Opportunities for bonuses and commissions based on your performance
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a range of employee perks and discounts

How to Apply

If you're a motivated and customer-centric professional with a passion for sales, problem-solving, and continuous learning, we want to hear from you. Apply now to become a Customer Experience Champion II at arenaflex and join a team that's shaping the future of customer service. Apply for this job Apply for this job