Experienced Bilingual Customer Service Representative – Spanish English – Remote in New York
Are you a passionate and empathetic individual with a flair for languages and a knack for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where diversity and inclusivity are valued? Look no further! arenaflex is seeking an Experienced Bilingual Customer Service Representative – Spanish English – Remote in New York to join our award-winning team.
About arenaflex
arenaflex is a global leader in customer experience (CX) solutions, dedicated to making customers happy through our unique blend of humanity and technology. Since 1982, we've helped iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. Our mission is to deliver exceptional CX that starts with you.
What You'll Be Doing
As a Bilingual Customer Service Representative – Spanish English – Remote in New York, you'll be the spark that brightens days and ignites careers. You'll be part of a dynamic team that brings humanity to business, providing exceptional customer experiences that leave a lasting impression. Your key responsibilities will include:
- Answering incoming communications from customers in Spanish and English
- Conducting research to provide answers and resolve customer issues
- Collaborating with customers to understand their needs and concerns
- Providing product or service knowledge to customers
- Utilizing computer systems and technology to manage customer interactions
- Maintaining accurate records and documentation of customer interactions
What You Bring to the Role
To succeed in this role, you'll need:
- At least 1 year of customer service experience
- High school diploma or equivalent
- Excellent written and verbal communication skills in Spanish and English
- Strong product or service knowledge
- Computer experience
- High-speed internet connection (25mbps) and a hardwired connection to your home router
- A caring and supportive nature that shines through in every interaction
What You Can Expect
As a valued member of our team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Competitive base wage starting at $19.92 plus performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
A Bit More About Your Role
At arenaflex, we're committed to ensuring you have the skills and support to succeed in your role. From your first day in training to ongoing coaching and engagement, we'll provide you with the tools and resources you need to excel. Our TTEC community is a dynamic, global family that values diversity, inclusivity, and authenticity.
Reporting and Success Metrics
You'll report to the Team Leader and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by key performance indicators (KPIs) such as:
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Average Handling Time (AHT)
- Quality Monitoring Scores
About arenaflex Culture
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value diversity and inclusivity, and we're committed to building a workforce that reflects the communities we serve.
How to Apply
If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone feels valued, respected, and empowered to succeed.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base wage starting at $19.92 plus performance bonus opportunities. Our comprehensive benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more.
Remote Work Opportunities
As a remote employee, you'll have the flexibility to work from the comfort of your own home. We require a high-speed internet connection (25mbps) and a hardwired connection to your home router.
Career Growth Opportunities
arenaflex is committed to supporting your career growth and professional development. We offer ongoing coaching, training, and engagement opportunities to help you succeed in your role and beyond.
Join the arenaflex Team
If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to join our dynamic team. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job