Experienced Customer Service Representative – Beverage Delivery Space

At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a leading provider of innovative solutions, we're seeking an experienced Customer Service Representative to join our team. If you're passionate about delivering world-class customer experiences and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a well-established national brand in the beverage delivery space, dedicated to providing top-notch products and services to our customers. Our commitment to excellence has earned us a reputation for exceptional customer service, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, responsible for providing world-class customer service to our residential and commercial clients. You'll be the go-to person for answering general inquiries, product and service inquiries, billing questions, and other concerns. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you.

Responsibilities

* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Contact Information

arenaflex [arenaflex email address] [arenaflex phone number]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job