Veterinary Receptionist - Full-time / Part-time

Veterinary Receptionist - Careers At Wellhaven Pet Health div div div a href= /div div div pCareer Opportunities with Wellhaven Pet Health/p div /div div /div div /div div /div /div /div div/div /div div/div /div div div/div div divCareers At Wellhaven Pet Health/div div div div divShare with friends!/div div a title=Share Wellhaven Pet Health via Facebook href= a title=Share Wellhaven Pet Health via LinkedIn href= a title=Share Wellhaven Pet Health via Twitter href= a title=Share Wellhaven Pet Health via Email href=mailto:?Subject=Job%20Opening%20at%20Wellhaven%20Pet%20Health%0ABody=Hi%20%2C%0A%0AI%20wanted%20to%20share%20this%20job%20opening%20with%20you%21%0A%0ACompany%3A%20Wellhaven%20Pet%20Health%0APosition%20Title%3A%20Veterinary%20Receptionist%0A%0Ahttp%3A%2F%2Fwellhaven.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3502871%26jbsrc%3D1025/a /div div/div /div /div div div pCurrent job opportunities are posted here as they become available./p div /div div /div div /div div /div /div div a/a a href=job-openings.php?search=true Back To Openings /adiv/div/div /div /div /div div divp /p div /div div /div div /div div /div/div h2Veterinary Receptionist/h2 bDepartment:/b Hospital bLocation:/b Denver, CObr / bSalary:/b $19 - $22 Per Hourbr / divdiva href= YOUR APPLICATION/a/divdiv/div/div divpWellHaven Pet Health is built on a foundation of Well People, Well Pets, Well Practice, and Well Community it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!/p p /p pstrongJob Summary /strong/p pAs the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying YES to pets and booking client appointments./p p /p pstrongKey Responsibilities /strong/p pstrongMain Accountabilities: /strong/p ul li pThe primary purpose of this role is to fill the client schedule each day. This is how we provide access to care. /p /li /ul ul li pGreet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive. /p /li /ul ul li pMaximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets. /p /li /ul ul li pConvert 20% of New Client incoming calls to scheduled appointments. /p /li /ul ul li pPromote the practice s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options. /p /li /ul ul li pPerform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care. /p /li /ul ul li pAdminister essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process. /p /li /ul ul li pFacilitate client education and utilization of client-facing online pharmacy. /p /li /ul ul li pHandle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency. /p /li /ul ul li pMaintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care. /p /li /ul ul li pWork closely with the veterinary team to streamline patient flow and enhance the client s experience, converting inquiries into scheduled appointments. /p /li /ul ul li pEnsure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions. /p /li /ul p /p pstrongCustomer Service Delivery: /strong/p ul li pProvide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services. /p /li /ul ul li pExhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates. /p /li /ul ul li pAdapt to eac Apply tot his job Apply To this Job