Experienced Senior Customer Success Associate – AI-Powered Pricing and Promotions

At arenaflex, we're revolutionizing the way businesses approach pricing and promotions. Our cutting-edge AI-powered platform, Eversight, empowers global brands and retailers to optimize their promotional strategies and drive higher ROI. We're seeking an experienced Senior Customer Success Associate to join our dynamic team and help bring the full potential of Eversight to our customers.

About arenaflex

arenaflex is a leading innovator in the grocery industry, dedicated to making a positive impact on people's lives through food. We believe that everyone should have access to the food they love and more time to enjoy it together. Our mission is to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to our employees.

Our Culture

At arenaflex, we're a Flex First team, which means we prioritize flexibility and work-life balance. Our employees have the freedom to choose where they do their best work – whether it's from home, an office, or their favorite coffee shop – while staying connected and building community through regular in-person events. We're a dynamic and expanding team where your contributions can make an immediate impact, and we're committed to helping you grow both personally and professionally.

The Role

As a Senior Customer Success Associate, you'll play a critical role in helping our customers maximize the value of Eversight's AI-powered pricing and promotion capabilities. You'll lead customers in designing, running, and analyzing digital experiments that inform buyer behavior and provide actionable insights. Your responsibilities will include:

• Forge and nurture strong relationships with key customer stakeholders, including power users, program managers, and executive stakeholders.
• Serve as the subject matter expert for customers, providing guidance to help them maximize Eversight's innovative capabilities.
• Work directly with customers to implement promotional strategies that deliver transformative outcomes.
• Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks.
• Manage multiple data-driven processes and schedules while maintaining a high standard of execution.
• Standardize customer support materials and processes to improve scalability.
• Represent the “voice of the customer” internally, working closely with Product, Engineering, and Data Science teams to recommend improvements and add new capabilities.

Goals

As a Senior Customer Success Associate, you'll be responsible for:

• Guiding customers in designing, running, and analyzing digital experiments to generate actionable results that optimize pricing and promotions.
• Enabling customers to develop, refine, and adhere to promotional guidelines while driving compliance with in-market standards.
• Spearheading cross-functional initiatives that unlock growth opportunities for Eversight, including analytics, operations, and product development.

What's in it for You

Joining arenaflex as a Senior Customer Success Associate offers you:

• The opportunity to work with a dynamic and expanding team where your contributions can make an immediate impact.
• Significant personal and professional growth with a focus on development within a talented and supportive team.
• A chance to be part of a high-growth organization with opportunities to shape the future of AI-powered pricing and promotions.
• The flexibility to take on responsibilities and special projects that align with your interests and career trajectory.

About You

We're looking for an experienced Senior Customer Success Associate who:

• Is passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus.
• Excels at managing multiple workstreams independently, has high attention to detail, and proactively recognizes and addresses challenges.
• Is a structured problem solver with strong analytical thinking, a curiosity to learn, and an eagerness to create impact.
• Thrives in collaborative environments, with excellent writing and communication skills, and can deliver compelling presentations that address the bigger picture.
• Is intrigued by fast-moving consumer goods, retail, and shopper behavior, with interest in price and promotional strategies; familiarity with CPG or Retail industries is an advantage.
• Enjoys working in a dynamic, entrepreneurial, and close-knit team environment.

Preferred Qualifications

* Approximately 1-3 years of work experience, ideally in an analyst or associate role.

• A Bachelor's degree, ideally with a business degree or in a quantitative field.

Compensation and Benefits

arenaflex provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote, and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings.

Base Pay Ranges

* CA, NY, CT, NJ: $86,000—$95,000 USD

• WA: $82,000—$91,000 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $78,000—$87,000 USD
• All other states: $71,000—$79,000 USD

Apply Now

If you're ready to join a dynamic team and help shape the future of AI-powered pricing and promotions, apply now! Apply for this job