Experienced Behavioral Health Customer Service Advocate – arenaflex Health Services – Remote
Join arenaflex Health Services, a division of arenaflex, in driving growth and improving lives as a Behavioral Health Customer Service Advocate. This is an exciting opportunity to make a meaningful impact and improve lives by providing exceptional customer service to members and providers seeking services for mental health and/or substance use disorders.
About arenaflex Health Services
arenaflex Health Services creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to empower individuals and communities to achieve better health outcomes, and we're looking for talented professionals like you to join our team.
Key Responsibilities
As a Behavioral Health Customer Service Advocate, you will be responsible for:
- Taking back-to-back phone calls from members and providers, ensuring every caller's experience with arenaflex is both efficient and compassionate.
- Triage and conduct intake for risk of harm and substance use concerns.
- Communicate eligibility, assist with scheduling appointments, and provide referrals, quote benefits, and advise on authorization requirements.
- Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call.
- Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support.
- Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once).
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in psychology, social work, or a related field, or a Bachelor's degree in another field plus 2+ years of behavioral health experience.
- Customer service experience.
- Strong time management and multitasking abilities.
- Proficiency with typing and PC usage.
- Ability to remain at your workstation while handling calls from a phone queue.
Training and Work Schedule
The training schedule will be Monday-Friday, 8:30 AM-5:00 PM CST. Once trained, you will work a permanent 8-hour shift between the hours of 7am-7pm CST. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Compensation and Benefits
arenaflex offers a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits, including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to ongoing training and development opportunities, including:
- Ongoing training and coaching to ensure you have the skills and knowledge you need to succeed in your role.
- Opportunities for career advancement and professional growth.
- Access to arenaflex's learning platform, which offers a wide range of courses and training programs.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Our company culture is built on a foundation of collaboration, empathy, and a shared commitment to improving health outcomes.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, identity, or experience.
How to Apply
If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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