Head of Customer Support – Energy Solutions Expert – Must Relocate to New Iberia, LA at arenaflex
Join arenaflex, a global leader in providing energy solutions that help businesses grow and communities thrive. At arenaflex, we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. As a Head of Customer Support, you'll play a critical role in ensuring our customers get the electricity, heating, and cooling they need. This is an exciting opportunity to join our team and make a real impact.
Why arenaflex?
* Work in a local service center in New Iberia, LA, surrounded by a talented team of professionals who share your passion for delivering exceptional customer experiences.
- Enjoy competitive compensation and benefits, including a low-cost medical plan option available to support your well-being.
- Take advantage of paid training programs and tuition reimbursement to enhance your skills and advance your career.
- Explore sales career growth potential in expertise, leadership, and across territories, with opportunities to develop your skills and take on new challenges.
- Experience a safety-focused culture that prioritizes the well-being of our employees and customers.
What you'll do:
As a Head of Customer Support, you'll lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability that focuses on customer experience throughout the cycle. Your key responsibilities will include:
- Leading and developing a high-performing revenue cycle team, fostering a culture of excellence and accountability that focuses on customer experience throughout the cycle.
- Coordinating hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
- Establishing accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
- Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
- Collaborating with senior business leaders, specifically project managers and sales management, to align quoting processes with business objectives.
- Delivering technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
- Developing and implementing strategies to reduce days sales outstanding (DSO) and enhance cash flow.
- Streamlining and simplifying the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
- Redesigning the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
- Strengthening data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.
We're experts, which means you'll have the following skills and experience:
* 5-10 years of Customer Support as a Leader
- Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
- Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
- Bachelor’s degree or relevant experience
Join our team and help us keep the power on.
At arenaflex, we recruit the best talent and welcome people from different backgrounds and cultures. We respect people's unique skills, attitudes, and experiences and encourage everyone to be themselves at work. We're an equal opportunity employer and consider applications based on qualifications and experience, not on race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply now and take the first step towards a rewarding career at arenaflex.
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