Experienced Customer Service Advisor – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of mission-critical services and solutions, we're committed to creating a culture where individuality is valued and our associates can thrive. We're now seeking an experienced Customer Service Advisor to join our remote team and support customers with their post-purchase needs.

About arenaflex

arenaflex is a dynamic and innovative company that delivers cutting-edge solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed. As a Customer Service Advisor, you'll be part of a team that's passionate about technology and dedicated to making a difference.

Job Summary

As a Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs. Your problem-solving skills will be put to the test as you find quick solutions and resolve any issues that arise. You'll also have the opportunity to help de-escalate frustrated customers with empathy and professionalism.

Key Responsibilities

* Handle inbound calls from customers with inquiries about their recent purchases

• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Use your problem-solving skills to find quick solutions and resolve any issues
• Help de-escalate frustrated customers with empathy and professionalism
• Occasionally assist with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. You'll be a strong problem-solver with a knack for de-escalating upset customers. You'll thrive in a high-volume, fast-paced environment and be able to work independently with minimal supervision. Experience in customer service or call centers is a plus, but not required – training will be provided.

Why You'll Love Working with Us

* Remote work: Enjoy the flexibility of working from home in your secured workspace

• Health Benefits: Medical, dental, and vision coverage starting day one
• PTO: Accrue paid time off starting after 180 days
• Bonuses: Performance-based bonus incentives to reward your hard work and success

Requirements

* 18 years or older

• High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months experience in customer service
• Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Have a secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Be flexible in working hours, seven days per week including weekend days
• Reside in one of our US hiring zones

We're an Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .

Vaccination Status

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're passionate about providing exceptional customer service and helping customers feel heard, we want to hear from you! Apply now and join a team that's as passionate about technology as you are. Apply for the job now! Apply for this job Apply for this job