Experienced Full Stack Senior Strategic Customer Success Advisor – Cloud & AI Application Development
At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of cloud and AI technologies. As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across our vast portfolio of cloud-based solutions. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a global leader in cloud and AI technologies, with a rich history of innovation and a commitment to making a positive impact on the world. Our team of experts is dedicated to helping businesses transform their operations and achieve their goals through the strategic use of technology. With a focus on customer success, we're constantly seeking new ways to deliver value and drive growth for our clients.
Your Role and Responsibilities
As a Senior Strategic Customer Success Advisor, you'll be responsible for driving customer adoption and success across our cloud-based solutions. Your key responsibilities will include:
- Customer Advocate: Drive user adoption across customer organizations by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed arenaflex solution.
- Strategic Consulting: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
- Thought Leadership: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, etc.
- Contribute Internally: Share technical/domain knowledge and advance best practices and advisory skills within the Customer Success organization.
Required Education
* High School Diploma/GED
Preferred Education
* Bachelor's Degree
Required Technical and Professional Expertise
* 10+ years' experience in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
- Specific knowledge and application of cloud, public cloud, technology services, and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
- Operational knowledge of IT Portfolio management including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of a customer's organization.
Preferred Technical and Professional Experience
* 15+ years of experience in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
- Experience in the arenaflex Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
- Working knowledge in the following areas:
+ IT Financial Management + Cloud Management + IT Service and Portfolio Management + Asset Management + Vendor and Contract Management + Technology Project and Portfolio Management + IT Infrastructure Management + Strategy and Planning + Application Portfolio Management + Agile Methodology
About Our Team
At arenaflex, we're a team of passionate professionals who are dedicated to making a positive impact on the world. We're committed to innovation, customer success, and delivering exceptional experiences. Our team is diverse, inclusive, and always seeking new ways to grow and learn.
Our Culture
* We're a growth-minded team that's always seeking new opportunities for growth and development.
- We're a team of innovators who are passionate about making a positive impact on the world.
- We're committed to customer success and delivering exceptional experiences.
- We're a diverse and inclusive team that values different perspectives and backgrounds.
Benefits and Perks
* Competitive salary and benefits package
- Opportunity for growth and development
- Collaborative and inclusive team environment
- Flexible work arrangements
- Access to cutting-edge technology and tools
- Professional development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that values different perspectives and backgrounds.
Job Type
* Full-time
- Remote
Salary
* $151,000 - $260,000 per year
Travel
* Up to 20% or 1 day a week
Company
* arenaflex
Shift
* General (daytime)
Is this role a commissionable/sales incentive based position?
* No Apply for this job