Experienced Customer Service Representative (Annuities) – Remote Opportunity at arenaflex

At arenaflex, we are a leading provider of innovative technology solutions that help global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our team of experts is dedicated to delivering exceptional customer experiences that exceed expectations and make it easy for customers to do business with us. We are actively hiring Customer Service Representatives for the Annuities team at arenaflex! As a Customer Service Representative, you will play a vital role in handling customer service inquiries via the telephone and/or email, resolving problems, and providing high-quality service to our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.

Responsibilities:

* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Required Qualifications:

* High School diploma

• 1-2 years of customer service experience
• Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications:

* Some college experience or a trade or professional certification

• Insurance or Financial Services industry experience or Product-specific experience
• Prior Call Center experience is preferred
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills

Work Environment and Company Culture:

At arenaflex, we provide a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is dedicated to delivering exceptional customer experiences that exceed expectations and make it easy for customers to do business with us. We offer a comprehensive benefits program, including health, dental, and vision insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Compensation and Benefits:

A reasonable estimate of the current compensation range for this position is $31,800 - $52,000. Full-time hires are eligible to participate in the arenaflex benefit program, which includes a comprehensive, flexible, and competitive benefits package.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to helping our employees grow and develop their skills and knowledge. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. Our team is dedicated to supporting your career growth and helping you achieve your goals.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations:

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via [insert contact information].

Recruitment Fraud Warning:

arenaflex does not make offers of employment via social media networks and we never ask for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.

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