Experienced Senior Investigator – Customer Fraud, eCommerce Investigations Fraud and Enforcement Team

Join arenaflex, a global leader in eCommerce, as we seek a highly motivated and data-savvy Senior Investigator to lead our Customer Fraud team in Goodyear, AZ. As a key member of our eCommerce Investigations Fraud and Enforcement Team, you will play a critical role in protecting arenaflex's people, product, and data by developing a comprehensive understanding of complex fraud schemes and driving loss avoidance initiatives.

About arenaflex

arenaflex is a customer-obsessed company that is revolutionizing the way people shop and live. With a passion for innovation and a commitment to excellence, we strive to create a workplace culture that is inclusive, diverse, and empowering. Our eCommerce platform is a hub of activity, with millions of customers shopping with us every day. As a Senior Investigator, you will be part of a team that is dedicated to ensuring the integrity of our platform and protecting our customers from fraudulent activity.

A Day in the Life

As a Senior Investigator, you will be responsible for leading high-scale customer return fraud and abuse investigations, as well as driving loss avoidance initiatives in alignment with organizational goals. Your day will be filled with:

• Deep diving into data from multiple streams to identify cases involving large-scale return fraud and abuse
• Leveraging SQL to conduct further data mining and risk analyses of complex data sets to identify trends that deviate from normal customer return behavior
• Organizing comprehensive and accurate case documents and data packets for use in Legal and Law enforcement referrals
• Providing analytically derived solutions to mitigate current and emerging return fraud and abuse schemes
• Communicating program issues, mitigation opportunities, and recommended solutions in a concise and professional manner to all levels of leadership
• Collaborating with various stakeholders to enhance existing reporting mechanisms and develop new ones

Key Responsibilities

* Identify egregious patterns of return fraud/abuse and collaborate with various partner teams accordingly to build case scope

• Efficiently construct comprehensive case referrals for presentment to internal and external partners, including Amazon Legal & Law enforcement
• Provide on-site and/or remote training (some travel may be required) to S&LP field partners pertaining to our team's role/scope, common abuse schemes, how we collaborate with the field to drive mitigation efforts, current/future initiatives, etc.
• Provide case/project updates as needed to partner teams
• Consistently demonstrate a 'Bias for Action' & 'Think Big' mentality through continuous exploratory research to identify how we can further our Investigative reach

Essential Qualifications

* 6+ years of compliance, audit, or risk management experience

• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience developing and implementing standards, policies, and programs or equivalent
• Knowledge of data mining & analysis with tools such as SQL or similar

Preferred Qualifications

* Project Management Professional (PMP) or equivalent certification

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Bachelor's Degree in Criminal Justice or related field
• Certified Fraud Examiner or similar certification

Benefits and Perks

* Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Work Environment and Culture

arenaflex is committed to creating a workplace culture that is inclusive, diverse, and empowering. Our team is passionate about innovation and excellence, and we strive to create a work environment that is collaborative, dynamic, and fun. As a Senior Investigator, you will be part of a team that is dedicated to protecting our customers and ensuring the integrity of our platform.

How to Apply

If you are a motivated and data-savvy individual who is passionate about protecting customers and ensuring the integrity of our platform, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a workplace culture that is inclusive, diverse, and empowering.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our Recruiting Partner at [arenaflex email address]. We look forward to hearing from you! Apply for this job