Experienced Customer Service Representative - Fitness Equipment & Athletic Apparel

At arenaflex, we're on a mission to revolutionize the world of fitness and athletic apparel. Our team is passionate about creating high-quality gear that helps people achieve their goals and push their limits. As an Experienced Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving our brand forward.

About arenaflex

arenaflex is a dynamic and innovative company that's redefining the fitness industry. We're committed to making gear with a purpose, focusing on material integrity, and creating products that outlast cheap alternatives. Our mantra, "NOTHING IS GIVEN," embodies our relentless pursuit of excellence, innovation, and community-building.

Our Core Values

At arenaflex, we live by a set of core values that guide our actions and decisions:

• Grow or Die: We're committed to continuous growth and improvement.
• Customer Obsession: We're obsessed with delivering exceptional customer experiences.
• Extreme Ownership: We take ownership of our actions and decisions.
• Nothing is Given // Everything is Earned: We believe that success is earned, not given.
• Be Humble: We're humble and open to learning and growth.
• 1% Better Everyday: We strive to improve by 1% every day.
• Live with Integrity: We operate with integrity and transparency.
• Sacrifice: We're willing to make sacrifices for the greater good.

Key Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Assisting customers via phone, email, chat, SMS, and social media with product information, order status, and general questions and concerns.
• Proactively advising customers on issues like shipment delays and gathering information necessary to process their orders.
• Communicating with shipping couriers and internal departments concerning customer orders.
• Adjusting orders as needed (e.g., backorders, exchanges, wrong item shipped, etc.).
• Escalating customer-impacting issues through proper internal channels.
• Providing professional and appropriate internal and external communication, as well as progress updates to all stakeholders.
• Troubleshooting and problem-solving using knowledge, resources, qualitative, and quantitative information.
• Other projects and duties as assigned.

Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent.
• Excellent customer service skills, with the ability to help customers in a friendly and compassionate manner.
• The ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice.
• The ability to read and follow directions.
• Strong ability to retain confidential information pertaining to customer information.
• Ability to calculate figures and amounts.
• Excellent communication skills, both written and verbal.
• Intermediate experience with Microsoft Office Suite/Google Apps.
• Experience using multiple lines of contact (email/phone/chat/social).
• Primarily sedentary work at a computer for prolonged periods of time.

Benefits and Perks

As an arenaflex team member, you'll enjoy:

• Competitive pay.
• Company-paid holidays.
• Paid Time Off (PTO).
• arenaflex on-site gym.
• Newly renovated HQ.
• 401(k) with up to a 4% employer match.
• Life Flight Program, Voluntary.
• Employee Assistance Program.
• 50% Employee Discount.
• 100% Employer Paid: Medical, Dental, and Vision.
• 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents.
• Health Savings Account (HSA) employee option.

Work Environment and Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and continuous growth. Our HQ is a state-of-the-art facility that offers a comfortable and productive work environment. We're committed to creating a culture that's inclusive, diverse, and supportive of our team members' well-being and success.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development.

We offer

• Opportunities for career advancement and professional growth.
• Training and development programs to enhance your skills and knowledge.
• Mentorship and coaching to support your career goals.
• A culture that encourages learning, experimentation, and innovation.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving a dynamic and innovative company forward, we want to hear from you! Apply now to join our arenaflex team and be part of a community that's redefining the fitness industry. Apply for this job Apply for this job