Experienced Telecommunication Customer Support Specialist – Chicago, IL
At arenaflex, we're on a mission to revolutionize the telecommunications industry by providing exceptional customer support and innovative solutions. As a Telecommunication Customer Support Specialist, you'll play a vital role in representing arenaflex as the main operations contact for our existing and new customer base. If you're a seasoned professional with a passion for delivering top-notch customer service, we want to hear from you.
About arenaflex
arenaflex is a leading provider of telecommunications services, dedicated to empowering businesses and individuals with cutting-edge technology and unparalleled support. Our team is comprised of industry experts who share a common goal: to exceed customer expectations and drive growth through innovation. As a Telecommunication Customer Support Specialist, you'll join a dynamic and collaborative environment where your skills and expertise will be valued and nurtured.
Key Responsibilities
As a Telecommunication Customer Support Specialist, your primary responsibilities will include:
- Representing arenaflex as the main operations contact for our existing and new customer base
- Managing and supporting customers through various channels, including new orders, MAC orders, move orders, complex orders, and disconnect orders
- Resolving billing ticket issues and trouble tickets in a timely and efficient manner
- Escalating and monitoring outages to ensure prompt resolution
- Project managing all orders through completion, including voice and data migrations
- Building inventory records utilizing customer service records (CSRs)
- Implementing projects to local and interexchange (IXC) telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies
- Reviewing telecom order packages, submitting to carriers, and managing projects through installation
Qualifications
To succeed in this role, you'll need to possess the following qualifications:
- 10+ years of high-level experience in a related field operations within a telecommunications company
- Excellent customer service skills and interpersonal skills
- Advanced level skills in MS Office, with a focus on Excel
- Ability to work under pressure and multitask
- Proactive, self-motivated, and determined attitude
- Customer-focused with an eagerness to engage when issues are encountered
- Strong problem-solving skills and ability to think critically
- Excellent communication and issue resolution skills
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
- Ability to understand, analyze, and explain Telco USOCs on CSRs
- Experience with project management tools and software
What We Offer
As a Telecommunication Customer Support Specialist at arenaflex, you can expect:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and collaborative work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative solutions
- A comprehensive training program to ensure your success
Work Environment
As a remote worker, you'll have the flexibility to work from the comfort of your own home or office. arenaflex provides a virtual office environment, complete with the necessary tools and resources to ensure your success.
How to Apply
If you're a motivated and customer-focused professional with a passion for telecommunications, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Contact Information
arenaflex [insert contact information]
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job