Experienced Customer Success Implementation Manager – Driving Safe and Fair Decisions at arenaflex
At arenaflex, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a leading provider of innovative technology and robust data platforms, we empower our customers to assess risk, ensure safety, and maintain compliance. With over 100,000 customers, including industry leaders like DoorDash, Coinbase, Lyft, Instacart, and Airtable, we're committed to building trusted workplaces and communities. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. arenaflex is recognized for its cutting-edge approach and has been named one of the top companies in the industry. We're proud to be a Y Combinator 2024 company, and we're looking for talented individuals to join our team.
About the Role
As a Customer Success Implementation Manager at arenaflex, you'll play a critical role in driving execution with our most important customers and partners. You'll coordinate cross-functionally across all departments within the organization, including Product, Engineering, Operations, Revenue, Finance, and Legal. Your primary responsibility will be to own the day-to-day project management of multiple deployments running simultaneously, ensuring that our customers receive a white-glove service, manage project scope, and complete deployments on time.
Key Responsibilities
* Identify and understand project risks, and coordinate with respective teams to mitigate and resolve
- Communicate and influence project planning, execution, and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process, including:
+ Developing and delivering project plans and RAID logs based on templates + Providing ongoing deployment progress to management using relevant reporting tools and dashboards + Developing and overseeing project plans and leading regular project check-in meetings + Documenting, coordinating, and monitoring the progress of the customer or partner, including ensuring all requirements are met + Coordinating internal resources as required, driving project to release on time with high-quality + Preparing and coordinating client training; consulting and helping customers or partners understand product features and benefits + Transitioning customer or partner from sales to customer success or business development + Managing dependencies both within and across the company for multiple projects running simultaneously + Translating relevant, actionable information to be digestible by various audiences (project-level resources to executives)
What You Bring
* 3+ years of project management experience in a related industry or SAAS
- Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
- Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
- Strong technical understanding of software systems at scale
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What You'll Get
* A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
Work Environment and Culture
At arenaflex, we believe in creating a hybrid work environment that strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks include lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
Compensation and Benefits
The base salary range for this role is $94,000 to $110,000 in Denver, CO. We use geographic cost of labor as an input to develop ranges for our roles, and each location where we hire may have a different range. If this role is remote, we've listed the top to the bottom of the possible range, but we'll specify the target range for an exact location when you're selected for a recruiting discussion.
Equal Employment Opportunities at arenaflex
arenaflex is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. We believe in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .
How to Apply
If you're a motivated and experienced project manager looking for a challenging role that aligns with your values, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job