Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer-centric professional with a passion for delivering exceptional service and building meaningful relationships? Do you have a strong background in insurance sales and service, and are you looking for a dynamic and supportive work environment where you can thrive? Look no further than arenaflex, a leading global insurance company with a commitment to excellence and a culture of innovation. As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you will play a critical role in delivering quality service and insurance recommendations to current and prospective customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a company that's all about people, and we're committed to supporting our employees in living their lives to the fullest at home and at work.

Responsibilities

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, your responsibilities will include:

• Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
• Striving for first call resolution to provide "best in class" service
• Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications and Skill Sets

To be successful in this role, you will need to possess the following qualifications and skill sets:

• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements

To be considered for this role, you will need to meet the following requirements:

• Property/Casualty Insurance License required
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future

Compensation and Benefits

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you can expect a competitive compensation package, including:

• Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
• Hours of M-F and some weekends and holidays
• Hybrid work schedule of 3 days in the office and 2 days remote
• Annual Performance Bonus Potential
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays

What's in it for you?

At arenaflex, we're committed to supporting our employees in living their lives to the fullest at home and at work. We offer a range of benefits and perks, including:

• Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
• All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
• Hybrid working schedules of 3 days in the office and 2 days remote

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. We urge all applicants to exercise caution and only apply through our official website. If you have any concerns or questions, please don't hesitate to reach out to us at [email protected].

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where all employees feel valued and respected. Apply for this job