Project Engineer III
Job description
The Project Systems Engineer will work on challenging technical projects as well as serve as an escalation point for Tier 1 and Tier 2 Engineers. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work remotely on the East Coast and may require occasional travel to client sites.
We are seeking a project technician/engineer to join our Professional Services team. This role requires a strong IT background to understand and address technical challenges. The ideal candidate will be adept at executing projects assigned in alignment with our processes and procedures (Compass Way).
Job requirements
- Possess a minimum of 10+ years of hands-on experience in an engineering role, equipped to tackle diverse challenges
- Preferred certifications such as A+, Network+, MCSE, Office 365, VCP, CCNA, and Azure are highly regarded
- Prior experience in a Managed Service Provider or Consulting environment is preferred
- Proficiency with systems like ConnectWise and IT Glue is advantageous for seamless operations
- Collaboration is key; bring your team-oriented mindset to the table
- Effective communication, both written and verbal, is essential for clear and concise interactions
- Driven by growth? We offer opportunities for personal and professional development
- Thrive in a fast-paced environment where adaptability is valued
- Join a workplace that values enjoyment alongside productivity
- US citizenship and valid driver’s license required
Job responsibilities
- Proficiently manage multiple tasks of varying size and complexity across diverse client infrastructures
- Design and implement server setups, including hardware configuration, peripherals, services, settings, directories, and storage solutions
- Expertise in Server migrations: PrintFIle Servers, DHCP Server, DNS, NPS, Application Server w/vendors, Database w/vendors
- Configure virtualized environments using platforms such as VMware and Hyper-V to optimize system performance
- Expertise in Azure services: IaaS, AVD – Nerdio, Entra ID, Intune, Storage Services (Azure Files)
- Expertise in Azure Migrate Services, hybrid cloud management, infrastructure networking, resource management, Identity and access control, Frontdoor services, SSO Integrations
- Migration experiences in Exchange Online, SharePoint, OneDrive and Intune
- Migration experiences in RDS to AVD environments or upgrading AVD environments, proficiency in FSLogix
- Expertise in configuring & deploying Microsoft infrastructures like Windows Server, Remote Desktop Server and SQL Server
- Expertise in M365: Exchange Online, SharePoint, OneDrive, Teams, Co-Pilot
- Handle configuration tasks related to storage solutions within on-premises infrastructures such as NAS & SAN technologies
- Install, troubleshoot, and maintain third-party software solutions such as Datto, Shadow Protect, and Veaam
- Design, configure, and troubleshoot network infrastructures, with experience in WatchGuard Firewalls, Sonicwall firewalls, Cisco IOS firewalls, routers, and switches, HP/Aruba switching (Layer 2 & 3), Dell Switching (Layer 2 & 3) and Unifi switching and wireless
- Expertise & Proficiency in configuring and troubleshooting firewall technologies, including site-to-site VPNs, security services, QoS, high availability, and routing.
- Train other Navigators on skills, tools, and procedures to keep the PS Team on the cutting edge of Professional Services
- Provide escalation assistance, coaching, and training to team members to enhance overall performance and skill development
- Flexible schedule availability to accommodate varying work hours, including after-hours support when required
Job benefits
What we offer:- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!