Head of Intake (Remote — ABA Healthcare)

This is a remote position.

Head of Intake (Remote — ABA Healthcare)

About the Role

We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.

The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.

This is a results-driven leadership role, not a passive administrative position.

Key Responsibilities

• Manage the full intake lifecycle from first inquiry to client start of services

• Make and oversee high-volume outbound and inbound calls daily with prospective families

• Proactively follow up with leads via phone, text, and email to ensure conversion

• Convert inquiries into scheduled intakes and active clients

• Communicate clearly and empathetically in Spanish and English

• Lead and manage the intake team, including training, workflows, and accountability

• Verify insurance eligibility and navigate authorization requirements

• Coordinate with clinical, scheduling, and billing teams

• Maintain accurate documentation in EMR/CRM systems

• Track intake metrics, conversion rates, follow-up timelines, and call volume

• Ensure an exceptional experience for families while driving timely admissions

Who Will Thrive in This Role

• You enjoy talking to people and are energized by phone-based work

• You are comfortable making many outbound calls per day when needed

• You follow up relentlessly and do not wait for families to call back

• You can balance empathy with urgency and conversion

• You view intake as both healthcare coordination and sales

Requirements

Required Qualifications

• Fluent in Spanish and English (spoken and written) — REQUIRED

• Prior experience in healthcare intake, admissions, or patient coordination

• Comfort with high-volume outbound calling and lead conversion

• Strong leadership, organization, and follow-up skills

• Ability to work in a fast-paced, high-accountability environment

• Proficiency with EMR/CRM systems, spreadsheets, and email platforms

• Reliable internet connection and private remote workspace

• ABA or behavioral health intake experience

• Insurance verification and authorization processes

• CRM or EMR platforms (CentralReach, Salesforce, etc.)

• Supervisory or management experience in intake, admissions, or healthcare admin

Benefits

Why Join Us

• Fully remote position

• Stable full-time schedule (9 AM–6 PM ET)

• Opportunity to lead and scale a critical department

• High-impact role with ownership and visibility

• Competitive compensation based on experience

Benefits

• Medical, Dental, and Vision insurance

• Life insurance

• 401(k) retirement plan

• Paid time off (PTO) and paid holidays

• Fully remote work environment

• Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET)

• Opportunity for growth and leadership advancement in a rapidly expanding organization