Experienced Customer Master Data Specialist – Strategic Account Implementation and Partnership

At arenaflex, we are committed to delivering exceptional customer experiences through our innovative solutions and cutting-edge technology. As a key member of our Strategic Account team, the Customer Master Data Specialist will play a vital role in ensuring the seamless implementation of customer contracts within our SAP environment. If you are a detail-oriented, analytical, and customer-focused professional with a passion for delivering results, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of industrial, medical, and specialty gases, welding and safety products, and services. Our company is built on a foundation of innovation, quality, and customer satisfaction. We are committed to creating a diverse and inclusive workplace that values the unique perspectives and talents of our employees. Our goal is to foster a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive.

Job Summary

The Customer Master Data Specialist will be responsible for ensuring the proper implementation of customer contracts within the SAP environment. This includes setting up, closing, and partnering with customer accounts, as well as executing their contractual pricing. The successful candidate will have excellent analytical, communication, and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities

* Review submitted documents for implementation in SAP, including entry in other applicable arenaflex environments

• Collaborate with subject matter experts to establish an implementation timeline and proper documentation required for the rollout
• Research and review existing customer accounts to determine if setup, closure, and/or partnership changes are required to meet agreement terms
• Clearly and fully identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP
• Create and develop a pricing plan to load in SAP
• Identify and communicate all concerns and technical issues regarding the implementation of the customer rollout to internal customers for timely resolution
• Implement rollout material into SAP within the required timeline
• Perform post-load audits of pricing, account partnerships, and customer master data to verify end results meet the required guidelines and contractual terms of the agreement
• Coordinate and communicate key data points with internal and external stakeholders, sharing information as needed and providing timely progress reports on outstanding rollout requests
• Track and update all applicable reports and databases
• Promote the adoption of best practices within the SA Business Management Team that are in alignment with the Strategic Account profitability goals
• Develop and maintain good working relationships with stakeholders, including management, support, Salesforce, business unit contacts, and customers
• Special projects given by SA Manager(s) in support of agreed-upon department needs

Essential Qualifications

* Bachelor's degree or combination of equivalent education and experience working in a related role

• 1-2 years inside sales, customer service, or relevant arenaflex/industry experience
• SAP navigation knowledge preferred
• Knowledge of industrial, medical, and specialty gases, welding and safety products a plus
• Previous exposure to commercial contract language, terms, and conditions preferred
• Prior experience manipulating large datasets and analyzing data from multiple sources preferred

Preferred Qualifications

* Relevant Microsoft Office or Google Suite experience required, with an emphasis on advanced skills in Excel or Google Sheets required

• Expert attention to detail along with ability to analyze, research, and manipulate data
• Displays business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
• Ability to interact with and take direction from all levels of the Strategic Account team, including management, the sales field, and other members of the SA Business Management Team
• High level of initiative, curiosity, and potential to go beyond the described role as the team responsibilities evolve
• Ability to develop solutions to existing problems using fact-based problem solving and historical precedence

Skills and Competencies

* Excellent analytical, communication, and problem-solving skills

• Ability to work independently and as part of a team
• Strong attention to detail and ability to analyze, research, and manipulate data
• Business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual
• Outstanding work ethic and ability to meet critical deadlines in a fast-paced environment
• Ability to interact with and take direction from all levels of the Strategic Account team
• High level of initiative, curiosity, and potential to go beyond the described role
• Ability to develop solutions to existing problems using fact-based problem solving and historical precedence

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Online learning platforms and resources
• Opportunities for advancement and career growth

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of:

• Diversity and inclusion
• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Continuous learning and growth

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision plans
• Vacation, sick time, floating holidays, and paid holidays for full-time employees
• Progressive parental leave package for eligible employees
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for employees' dependents
• Airgas Scholarship Program for dependent children

How to Apply

If you are a motivated and detail-oriented professional with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace that values the unique perspectives and talents of our employees. Apply for this job