Experienced Customer Service Representative I – Product Identification and Traceability Solutions
At arenaflex, we're passionate about delivering innovative solutions that empower our customers to achieve their goals. As a trusted world manufacturer of product identification and traceability solutions, we're committed to providing exceptional customer experiences that drive loyalty and growth. We're now seeking an experienced Customer Service Representative I to join our team in Keene, NH.
About arenaflex
arenaflex is a leading provider of product identification and traceability solutions, offering a comprehensive range of reliable and innovative inkjet, thermal transfer, laser, print, and apply label systems. Our solutions enable customers to achieve product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes. With a strong focus on customer satisfaction, we're dedicated to delivering exceptional service and support to our customers.
The Role
As a Customer Service Representative I, you'll serve as the primary interface for our customers, providing high-quality service that instills confidence and loyalty. You'll navigate our ERP system (SAP), Sales Order Automation tool, and B2B portal to process quotes, orders, returns, credits, and debits. Your exceptional communication skills, attention to detail, and problem-solving abilities will enable you to consistently deliver accurate, prompt, and professional service.
Key Responsibilities
* Interpret and process customer requests and general inquiries
- Collaborate with cross-functional team members to satisfy customer requirements
- Create and maintain ERP system records with a superior level of accuracy
- Maintain Company product and service knowledge sufficient to satisfy customer needs
- Consistently provide accurate, prompt, professional service, and follow-up
- Decisively resolve routine customer concerns
- Leverage customer feedback to drive continuous improvements
Essential Qualifications
* High School Diploma or equivalent required; 2 or 4-year degree preferred
- Previous customer-facing experience and data entry experience
- Superior data entry speed, accuracy, and attention to detail
- Ability to thrive in a fast-paced environment and remain calm under pressure
- Strong planning and organizational skills
- Excellent written and verbal communication skills
- Superior active listening skills with the ability to interpret client needs
- Strong problem-solving skills
- Proven ability to build customer rapport
- Commitment to continuous improvement, teamwork, and collaboration
Preferred Qualifications
* Familiarity working with SAP and Salesforce a plus
- Experience in a similar role in the manufacturing or product identification industry
arenaflex Values and Culture
At arenaflex, we're guided by a set of core values that reflect our commitment to excellence, innovation, and customer satisfaction. Our values include:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness, and trust
- Expectations for results
- Respect and value people
Work Environment and Career Growth Opportunities
As a Customer Service Representative I, you'll work in a dynamic and supportive environment that fosters growth and development. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and promotions.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly pay rate: $ - per hour
- Bonus eligibility: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan
- Benefits: Our total rewards package for eligible team members includes a 401(k) savings plan with employer contributions, medical, dental, and vision insurance, wellness programs, health savings account, health care and dependent care flexible spending accounts, company-paid short-term disability and long-term disability, company-paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance, optional accident, hospital indemnity, and critical illness insurance, adoption, surrogacy, and fertility benefits and assistance, commuter benefits, parental, military, jury duty, and bereavement leaves of absence, paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services, employee discounts, and an employee assistance program that includes company-paid counseling sessions and legal services.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require an accommodation to complete the application process, please let us know. We're happy to assist you.
Job Function:
Customer Service Representative I
Expected salary:
$ - per hour
Location:
Keene, NH
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