Experienced Customer Service Specialist – Retail Store Operations
At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist in our retail stores, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and upholding the high standards of our brand.
Job Summary:
We're seeking an experienced and customer-focused individual to join our team as a Customer Service Specialist in our Waveland, MS store. As a key member of our retail team, you'll be responsible for providing top-notch customer service, processing sales transactions, and maintaining a clean and organized store environment. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Provide exceptional customer service, ensuring high levels of satisfaction through prompt and courteous interactions
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently, adhering to policies and procedures
- Achieve sales goals on a monthly, quarterly, and yearly basis, driving growth and revenue
- Maintain precise work order files and formulas, ensuring accuracy and efficiency
- Pull and stock products from the sales floor or warehouse, ensuring availability and presentation
- Tint and mix products as needed, to customer specifications
- Clean store equipment, maintaining a clean and organized store environment
- Load and unload delivery trucks, ensuring timely and efficient delivery
- Assist in making deliveries, as needed, to customers and other locations
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and features
- Comply with inventory control procedures, ensuring accurate tracking and reporting
- Suggest ways to improve sales, driving growth and revenue
Minimum Requirements:
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure success
- Flexible scheduling and work-life balance
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply Now" button below.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to thrive and grow.
Compensation and Benefits:
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for career growth and professional development, as well as recognition and rewards for outstanding performance.
Work Environment:
Our retail stores are fast-paced and dynamic environments, where you'll have the opportunity to work with a diverse range of customers and products. As a Customer Service Specialist, you'll be responsible for maintaining a clean and organized store environment, ensuring a positive customer experience.
Location:
Our Waveland, MS store is located at 214 Hwy 90, Waveland, MS 39576. We're proud to be a part of the local community, and we're committed to delivering exceptional customer experiences to our customers.
Apply Now:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply Now" button below. [Apply Now Button] Apply for this job Apply for this job