Experienced Customer Experience Banker - Part Time – Building Strong Relationships and Delivering Exceptional Service

At arenaflex, we're committed to providing our customers with an exceptional banking experience that goes beyond just transactions. As a Customer Experience Banker, you'll play a vital role in helping our customers achieve their financial goals and build strong relationships with our team. We're seeking a highly motivated and customer-focused individual to join our part-time team in Cincinnati, OH.

About arenaflex

arenaflex is a leading financial institution dedicated to helping our customers succeed. We're passionate about building strong relationships with our customers, employees, and communities. Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to make a difference every day. As a Customer Experience Banker, you'll have the opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

Job Summary

As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships. You'll proactively identify financial goals and needs, recommend appropriate deposit and other banking products and services, and process customer transactions accurately and efficiently. Your exceptional customer service skills will ensure that our customers receive the highest level of service and support.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Perform other duties as assigned

Basic Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree is preferred

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to make a difference every day. We're combining the best of both worlds: in-office and work-from-home arrangements. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Banker, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Sales and customer service training
• Leadership development programs
• Continuing education and professional certifications

Compensation, Perks, and Benefits

As a Customer Experience Banker at arenaflex, you'll receive a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job