Experienced Customer Service Representative – Licensing Division at arenaflex
Join arenaflex's dynamic team in New York City, NY, and be part of a mission to protect and enhance the daily economic lives of New Yorkers. At arenaflex, we are committed to creating thriving communities by supporting businesses through equitable enforcement and access to resources, while helping to resolve complaints and striving to create a culture of compliance. Our Licensing Division is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to licensing applicants, processing applications, and performing various clerical tasks.
About arenaflex
arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, while helping to resolve complaints and striving to create a culture of compliance. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
Job Description
Key Responsibilities:
* Provide high-volume customer service to licensing applicants in person and via phone, responding to inquiries and resolving issues in a timely and professional manner.
- Process applications, payments, and other documents, ensuring accuracy and attention to detail.
- Perform routine data processing functions, recording, researching, checking, and maintaining records, as well as furnishing information to licensing applicants.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
- Answer telephone calls, emails, and written correspondence, communicating applicant information in a clear and concise manner.
- Attend seminars, meetings, and/or trainings to stay up-to-date on industry developments and best practices.
- Perform other relevant and related Licensing tasks as assigned when needed.
Qualifications:
* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience, preferably in a customer-facing role.
Skills Requirement:
* Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Additional Information:
* The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
- This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
- arenaflex offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. We look forward to hearing from you!
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