Experienced Customer Service Representative - Hospital Specialist

Join arenaflex, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative - Hospital Specialist, you will play a vital role in delivering exceptional patient care and ensuring seamless registration processes. If you're passionate about providing top-notch customer service, navigating complex medical systems, and working in a dynamic healthcare environment, this is the perfect opportunity for you to launch your healthcare career.

About arenaflex

arenaflex is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to use our shared expertise to find new solutions that can keep up with the ever-evolving healthcare system. On our growing team, you'll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Responsibilities

As a Customer Service Representative - Hospital Specialist, you will be responsible for:

• Performing registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
• Identifying and updating patient demographic information on the Host system as defined by departmental policy and procedures.
• Identifying non-participating Insurance or Out of Networks plans; taking necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointments.
• Obtaining Insurance Card copies or validating insurance information via electronic medical record, transferring information, or insurance eligibility tool.
• Providing courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas.
• Preparing documents for imaging/scanning into electronic patient records.
• Explaining processes and forms to patients prior to securing signatures and ensuring that all documents are properly signed and witnessed as required.
• Assembling and disassembling patient charts or departmental documents according to department policy.
• Maintaining inventory control of forms and paper supplies needed in the area.
• Assisting with all possible account resolutions pertaining to patient balances.
• Performing all other duties and projects as assigned.
• Having financial conversations and collecting payments based on patient estimated financial responsibilities/standard deposits.

Required Qualifications

To succeed in this role, you will need:

• A High School diploma or GED
• Customer Service Experience
• Computer savvy with experience navigating between multiple systems simultaneously
• Must have MS Office Experience and excellent typing skills

Desired Qualifications

While not required, the following qualifications would be beneficial:

• iCentra Registration Experience
• Experience working in a healthcare environment
• Completed a Medical Terminology class Certification in healthcare access preferred

Work Environment and Company Culture

As a Customer Service Representative - Hospital Specialist at arenaflex, you will work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to delivering exceptional patient care and ensuring seamless registration processes. Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base pay range of $14.69 - $20.28 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. We also offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• A dynamic and supportive work environment

Equal Employment Opportunity

arenaflex is dedicated to the fundamentals of equal employment opportunity. Our employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

How to Apply

If you're passionate about delivering exceptional patient care and working in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to transform the patient experience and financial performance of hospitals, health systems, and medical groups. Apply for this job