Experienced Full Stack Customer Retention Specialist – Bilingual Customer Service Representative (Remote)

At arenaflex, we're committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Customer Retention Representative? arenaflex is looking for an experienced Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.

What You Will Do

As a Customer Retention Representative at arenaflex, you will be responsible for handling inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You will answer questions about policy benefits and premiums and accurately document the information on the appropriate database.

Key Responsibilities:

* Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.

• Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
• Provide assistance to customers who are considering canceling their insurance coverage to understand the importance of keeping their coverage.
• Maintain accurate and up-to-date records of customer interactions and policy information.
• Collaborate with other team members to ensure seamless communication and customer satisfaction.

What You Can Bring

* High school diploma or GED

• Customer service experience
• Excellent oral and written communication
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions, and Microsoft Excel
• Ability to work under pressure and multi-task
• Excellent organization and time management skills
• Must be detail-oriented with the ability to analyze information and make logical conclusions
• Have a desire to learn and grow within the Company
• Must type 30 words per minute, pre-employment assessment required

How arenaflex Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at arenaflex:

• Competitive compensation is designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off to support a healthy work-life balance
• Parental leave to help our employees welcome their new additions
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
• Company-paid counseling for assistance with mental health, stress management, and work-life balance
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field

Required Skills

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet productivity standards
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office and other software applications
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Required Experience

* 1-2 years of customer service experience

• Experience in a similar role or industry
• Strong knowledge of insurance products and services

Work Environment and Company Culture

As a Customer Retention Representative at arenaflex, you will be working in a remote environment, which means you will have the flexibility to work from home and manage your schedule. Our company culture is built on the values of innovation, collaboration, and mutual respect. We believe in empowering our employees to grow and develop their skills, and we offer a range of training and development opportunities to support your career goals.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. Our benefits package includes comprehensive health, dental, and vision insurance, as well as life insurance benefits and retirement plans. We also offer paid holidays and time off, parental leave, and subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job