Experienced Customer Service Representative – Financial Services and Customer Advocacy

At arenaflex, we're committed to providing exceptional customer experiences and empowering our customers to achieve their financial goals. As an Experienced Customer Service Representative, you'll play a vital role in delivering top-notch service, building strong relationships with our customers, and driving business growth. If you're passionate about customer advocacy, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading retailer of financial services to unbanked and underbanked consumers. With over 1,700 retail storefronts and several online products available in 20+ states, we're dedicated to helping people across the country access the short-term financial services they need when they need it most. Our commitment to customer satisfaction, community involvement, and employee development sets us apart as a leader in the financial services industry.

Key Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Providing exceptional customer experiences throughout the full cycle of the loan or pawn process, educating consumers, and making recommendations based on their financial needs.
• Assisting in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
• Meeting Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Developing customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Entering and maintaining customer information in the Point-of-Sale system(s) with accuracy and integrity.
• Upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Participating in ongoing trainings to stay up-to-date on our products and processes.
• Working efficiently in a rapidly changing and fast-paced environment and handling multiple challenging tasks with ease to meet individual and team performance standards.
• Utilizing strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Essential Qualifications

* High School Diploma or equivalent required

• Excellent verbal and written communication skills
• Ability to maintain a professional and courteous behavior with customers and peers
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Six months of customer service and/or cash handling experience

• Experience in retail, financial services, loans, banking/bank teller, or service industry

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your professional and personal growth. Our benefits include:

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
• Diverse Culture and Inclusive Environment

Compensation

The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California. Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the arenaflex Total Compensation package.

Why Join arenaflex?

* Opportunity to work for a leading retailer of financial services

• Comprehensive benefits package
• Paid on-the-job training & professional development programs
• Diverse Culture and Inclusive Environment
• Career growth opportunities and learning benefits
• Work environment and company culture highlights at arenaflex

How to Apply

If you're passionate about customer advocacy, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now by clicking the link below: Apply for this job

Important Note

arenaflex will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. Apply for this job