Experienced Customer Service Representative – Logistics and Operations Liaison

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking an experienced Customer Service Representative to join our team in South Hackensack, NJ. This is an exciting opportunity to work in a fast-paced, dynamic environment where you'll have the chance to make a real impact on our customers' experiences.

About arenaflex

arenaflex is a forward-thinking organization that's passionate about delivering exceptional customer service. We're committed to building long-lasting relationships with our customers, and we're looking for someone who shares our vision. Our team is dedicated to providing innovative solutions that meet the evolving needs of our customers, and we're excited to have you join us on this journey.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in South Hackensack, NJ. As a key member of our logistics and operations team, you'll be responsible for building effective relationships with internal and external customers, ensuring that all specifications are met, and providing exceptional customer service. If you have a passion for delivering outstanding customer experiences and a proven track record of success in a similar role, we'd love to hear from you.

Responsibilities

As a Customer Service Representative at arenaflex, you'll have the opportunity to work on a variety of exciting projects and tasks, including:

• Building effective relationships with internal and external customers to ensure that all specifications are met
• Acting as a liaison between the Billing, Commercial, Support, Operations, and customers to ensure that all parties understand all customer expectations
• Answering and tracking all incoming customer inquiries/issues, owning and closing the issue
• Scheduling any pick-ups necessary for customers
• Analyzing customer schedules to ensure that we meet expectations
• Partnering with internal departments to ensure alternative solutions are provided for the client if expectations are at risk
• Meeting all business unit goals and individual goals/metrics
• Demonstrating professional behaviors at all times
• Performing other duties as assigned

Requirements & Skills

To be successful in this role, you'll need to possess the following skills and qualifications:

• Bachelor's degree in a discipline related to functional work roles, with 3+ years of relevant work experience in international mail & parcel logistics, or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
• Ability to apply broad work experience and knowledge when analyzing complex problems
• Ability to consistently identify critical elements, variables, and alternatives to develop solutions
• Ability to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions
• Ability to communicate clearly and courteously with those who need to know of decisions/actions/problems
• Ability to apply excellent business acumen and collaborative skills when resolving problems
• Ability to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $25 - 26 per hour
• Opportunity to work in a dynamic, fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holidays

Work Environment

Our office is located in South Hackensack, NJ, and we're looking for someone who is local or willing to commute daily. We're a flexible and adaptable team, and we're open to discussing flexible work arrangements that meet your needs.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

This position is not open to 3rd party c2c agencies. No visa sponsorship is provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future. Locals/daily commuting distance only, please; no remote or relocation. Apply for this job