Experienced Store Customer Service Specialist – Shared-Multiple Locations
At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a Store Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our retail stores. If you're passionate about providing top-notch service, building strong relationships, and staying up-to-date with the latest products and trends, we want to hear from you!
About arenaflex
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong reputation for excellence, arenaflex is a place where talented individuals can grow, learn, and thrive.
Job Summary
As a Store Customer Service Specialist, you'll be the face of arenaflex in our retail stores, providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth. You'll work closely with our team to determine customer needs, answer questions about arenaflex products, and recommend the right solutions. Your attention to detail, excellent communication skills, and passion for delivering exceptional customer experiences will make you a valuable asset to our team.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
At arenaflex, we're committed to supporting our employees' growth, development, and well-being. Here are just a few of the benefits we offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to industry-leading products and technologies
- Discounts on arenaflex products and services
The Application Process
If you're passionate about delivering exceptional customer experiences and building strong relationships, we want to hear from you! Here's how to apply: 1. Online Application: Find the role(s) that interest you on our Careers page and create your profile by entering or importing your details from one of our job board partners. 2. Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Your video interview will be reviewed by a member of our Recruitment team, and our top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor
As a VEVRAA Federal Contractor, arenaflex requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Apply Now!
If you're ready to join a dynamic team and make a positive impact on our customers and communities, apply now! Apply for this job