Experienced Customer Service Representative – Ambulatory Clinic

At arenaflex, we're dedicated to delivering inspired people to do meaningful work. As a Customer Service Representative in our ambulatory clinic, you'll play a vital role in ensuring that every patient feels respected, welcome, and comfortable. If you're passionate about providing exceptional customer service and making a difference in people's lives, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that brings together two award-winning health systems in Washington state, CHI Franciscan and Virginia Mason. As one integrated health system, we offer the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.

Job Summary

We're seeking an experienced Customer Service Representative to join our ambulatory clinic team in Lynnwood, WA. As a Customer Service Representative, you'll be responsible for facilitating and coordinating the daily activities of the section to ensure that each patient feels respected, welcome, and comfortable. You'll assist providers in administering healthcare through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete and timely, and communicating test results and patient concerns in an efficient and timely manner.

Responsibilities

* Facilitate and coordinate the daily activities of the section to ensure that each patient feels respected, welcome, and comfortable

• Assist providers in administering healthcare through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules
• Ensure revenue capture is complete and timely
• Communicate test results and patient concerns in an efficient and timely manner
• Contribute to the strength of our Team Medicine approach to collaborative medicine
• Benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed healthcare by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality

Qualifications

* 6 months customer service or medical setting experience or Associate's degree

• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communication skills
• Detail-oriented with the ability to multi-task and work independently with minimal supervision
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians
• Knowledge of medical terminology (preferred)

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work collaboratively as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to your professional and personal success. We offer a wide range of perks, including:

• Comprehensive compensation and benefits package
• Opportunities for career growth and advancement
• Training and development programs to help you achieve your career goals
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our ambulatory clinic is a dynamic and fast-paced environment that requires strong communication and interpersonal skills. As a Customer Service Representative, you'll work closely with our healthcare team to provide exceptional patient care and service. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $23.00 - $30.99 per hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid time off and holidays
• Tuition reimbursement and education assistance
• Retirement plan benefits, including 401(k) and 403(b)
• Annual bonus eligibility

How to Apply

If you're passionate about providing exceptional customer service and making a difference in people's lives, we want to hear from you. Please submit your application, including your resume and cover letter, to our online application system. We look forward to reviewing your application and learning more about your qualifications.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

Reasonable Accommodation

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

E-Verify

arenaflex participates in E-Verify. Apply for this job