Experienced Customer Service Coordinator – Operations & Fleet Maintenance Support

At arenaflex, we're not just a company – we're a team of passionate individuals driven by a shared vision to revolutionize the transportation and logistics industry. With a rich history spanning over 88 years, we've established ourselves as a leader in our field, and we're now seeking an experienced Customer Service Coordinator to join our dynamic team in Houston, TX.

About arenaflex

arenaflex is a forward-thinking organization that prioritizes innovation, customer satisfaction, and employee growth. Our commitment to excellence has earned us numerous accolades, including being named one of Fortune Magazine's "Best Companies to Work For" and one of Inbound Logistics' "Top 100 3PL Providers." We're proud to be a leader in sustainability, with the largest electric vehicle (EV) footprint in the U.S.

Job Summary

As a Customer Service Coordinator at arenaflex, you'll play a vital role in supporting our shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. This is an exceptional opportunity to develop your operations and fleet maintenance background, with a clear path for career progression to an Ops Supervisor role.

Key Responsibilities

* Improve the quality and consistency of customer communications and meet customer expectations

• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counters to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice coordination
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Perform clerical duties within the shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Essential Qualifications

* High School diploma or equivalent required

• One (1) year or more customer service or comparable experience with issue resolution experience required
• Detail-oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Ability to apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Experience using Microsoft Word and Excel intermediate preferred

Preferred Qualifications

* DOT Regulated experience

• Experience in the transportation and logistics industry

Career Growth Opportunities

At arenaflex, we believe in promoting from within and providing opportunities for career growth and development. As a Customer Service Coordinator, you'll have the chance to develop your operations and fleet maintenance background, with a clear path for progression to an Ops Supervisor role.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members enjoy a fast-paced and dynamic work environment, with opportunities to develop new skills and take on new challenges.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly pay rate: $22.85
• Paid weekly
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Competitive bonus structure
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and coachable individual looking for a fast-paced and inclusive environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Now" button below.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Security Notice

arenaflex will only communicate with applicants directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app, or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application.

Contact Us

If you have any questions regarding the application process or to verify the legitimacy of an interview or arenaflex representative, please contact us at or 800-793-3754. Apply for this job