Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home. We are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Job Summary

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. As a Patient Care Customer Service Coordinator, you will be responsible for:

• Contacting patients regarding delivery of equipment
• Taking patient orders
• Verifying patient information
• Placing orders in a timely manner
• Accurately transcribing patient profiles over the telephone
• Obtaining medically necessary documentation
• Processing patient orders through our Online Pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
• Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
• Helpful, knowledgeable, and polite with a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Effectively communicate in English, both oral and written, with physicians, location employees, and patients

• Helpful, knowledgeable, and polite with a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment

* Office environment

• Ability to work in a fast-paced environment with multiple priorities
• Ability to work independently and as part of a team
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information

Compensation and Benefits

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and advancement

• Training and development programs to enhance skills and knowledge
• Mentorship and coaching to support career goals
• Opportunities for professional development and certification

Why Join arenaflex?

* Join a national leader in home medical equipment and customer support

• Work with a team of dedicated professionals who share your passion for delivering high-quality care
• Opportunities for career growth and advancement
• Training and development programs to enhance skills and knowledge
• Mentorship and coaching to support career goals
• Opportunities for professional development and certification

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering high-quality care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job