Experienced Customer Service Representative – Plumbing & HVAC in New Windsor, NY at arenaflex
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading home services company in the Hudson Valley, is seeking a highly motivated and customer-focused Customer Service Representative to join our team in New Windsor, NY. As a Customer Service Representative at arenaflex, you will be the first point of contact for our customers, handling inbound calls, scheduling service appointments, and responding to customer inquiries with professionalism and empathy. You will be the foundation of our daily operations, ensuring customers feel valued and cared for from the moment they call. If you're a quick thinker, a strong communicator, and a team player who thrives in a fast-moving environment, we want to hear from you!
About arenaflex
arenaflex is a locally respected home services company with a reputation built on quality, trust, and long-term relationships. We're not just another service company – we're a career home for people who care. With thousands of successful installs and loyal customers, we offer opportunities for growth into sales or leadership roles, a supportive team culture with long-term stability, and leadership that invests in your development.
Key Responsibilities:
* Be the first voice they hear: Handle inbound calls, schedule service appointments, and respond to customer questions with professionalism and empathy.
- Keep things running smoothly: Coordinate with field technicians to assign jobs based on urgency, availability, and service type.
- Problem-solve on the fly: Use logic, gut instinct, and teamwork to resolve customer concerns and ensure a smooth service experience.
- Support the team: Communicate clearly with technicians and coworkers, provide accurate updates, and lend a hand wherever needed.
- Keep it organized: Maintain accurate customer records using our ServiceTitan system.
- Grow your skills: With time, motivated CSRs may expand into outbound calling and inside sales roles.
- Go the extra mile: Send follow-ups, thank-you notes, and check in on customer satisfaction.
What We're Looking For:
* Must have experience with home services (plumbing, HVAC, drains) and ServiceTitan is a huge plus.
- Strong communicator who's confident on the phone and able to juggle multiple tasks.
- Quick thinker who reads between the lines and knows when to loop in a manager.
- Reliable team player who thrives in a fast-moving, ever-changing environment.
- Growth-oriented mindset – we love promoting from within and building long-term careers.
- High school diploma or equivalent required.
Why Join arenaflex?
* We're not just another service company – we're a career home for people who care.
- Thousands of successful installs and loyal customers.
- Opportunities for growth into sales or leadership roles.
- Supportive team culture with long-term stability.
- Leadership that invests in your development.
Benefits:
* 401(k)
- Health, Dental & Vision Insurance
- Paid Time Off
- On-the-Job Training
- Advancement Opportunities
Shift Availability:
* Daytime hours (7AM–5PM range) – we're flexible for the right fit!
Work Environment:
* 100% in-person at our New Windsor office
Apply Today!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join a team where your voice matters and your work makes a difference. This is more than a receptionist job – it's a fast-track opportunity to grow in one of the Hudson Valley's most trusted home service companies.
Expected Salary:
$25 per hour
Location:
New Windsor, NY
Job Date:
Sat, 31 May 2025 22:48:40 GMT Apply for the job now! Apply for this job Apply for this job