Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? Look no further than arenaflex, a leading healthcare company dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. We're seeking an experienced Patient Customer Service Representative to join our team and help us make a meaningful impact in the lives of our patients.
About arenaflex
arenaflex is a global healthcare company that's committed to pushing the boundaries of what's possible in healthcare. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our patients. With a focus on accelerating life-changing healthcare breakthroughs and improving the delivery of care, we're constantly looking for new ways to improve patient outcomes and experiences.
The Role
As a Patient Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll be responsible for answering inbound calls from patients, doctors' offices, and private insurance carriers, resolving billing inquiries, and providing empathetic support to those in need. If you're a people person with a passion for problem-solving and a commitment to excellence, we want to hear from you!
Responsibilities
* Answer 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals and become proficient with processes after completing a structured training program
- Work collaboratively with a team to achieve shared goals and objectives
- Provide exceptional customer service and support to patients and healthcare providers
- Stay up-to-date on industry developments and regulatory requirements
Knowledge, Skills, and Abilities
* Ability to work and learn in a fast-paced environment
- Attention to detail and ability to multitask
- Excellent communication and interpersonal skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Ability to work independently and manage time effectively
- Strong problem-solving and critical thinking skills
Qualifications
* High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment strongly preferred
- Previous interaction and communication with patients regarding medical information strongly preferred
- Technical/Other Requirements:
+ Internet download speed of at least 50 megabytes per second connectivity required (if working remotely) + Ability to connect equipment to router/modem with Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspots allowed) + Dedicated area to perform duties without interference (structured environment with structured breaks)
Why Join arenaflex?
* Work from home opportunity with flexible scheduling
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range
$15.25-$16.00 or State/Local minimum wage, if higher
Location
Burlington, NC (remote opportunity)
Shift
Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST)
Application Window Closes
5/ /2025
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply for this job