Experienced Customer Service Representative - Work from Home Opportunity at arenaflex

As a leading retail company, arenaflex is revolutionizing the shopping experience through video-driven commerce on every screen. We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our customers from the comfort of their own homes.

About arenaflex

arenaflex is a Fortune 500 company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. Our mission is to bring innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels.

The Opportunity

As a Customer Service Representative at arenaflex, you'll be part of our Cornerstone Brands team, handling inbound customer calls and providing assistance with orders and accounts. You'll work remotely to drive sales and promote products effectively, while also problem-solving and de-escalating unique situations. This is a fantastic opportunity to join a dynamic team and grow professionally in a fast-paced environment.

Key Responsibilities

* Handle a high volume of inbound customer inquiries in a busy and fast-paced environment

• Provide a distraction-free work-from-home environment and offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor
• Work from home with a set schedule and structured day

What You Bring

* Problem-solving and de-escalation skills to handle unique situations

• Ability to learn and work in a virtual environment with a set schedule and structured day
• Excellent communication skills to interact with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of customer service experience in a call center or retail environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of calls
• Ability to work from home with a set schedule and structured day

Preferred Qualifications

* Experience working in a virtual environment

• Knowledge of arenaflex products and services
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of calls
• Ability to work from home with a set schedule and structured day
• Strong customer service skills and ability to provide personalized experiences
• Ability to navigate multiple systems and screens while assisting customers
• Troubleshooting skills and ability to resolve technical issues

Career Growth Opportunities and Learning Benefits

* Opportunity for advancement and upward mobility across the entire arenaflex family of brands

• Comprehensive training program to ensure success in the role
• Ongoing training and development opportunities to enhance skills and knowledge
• Collaborative and dynamic work environment with opportunities for growth and learning

Work Environment and Company Culture

* Work from home with a set schedule and structured day

• Collaborative and dynamic work environment with opportunities for growth and learning
• Arenaflex is committed to inclusion and belonging for all, with a focus on diversity, equity, and inclusion
• Arenaflex offers a comprehensive Total Rewards package, including competitive compensation, health care benefits, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and more

Compensation, Perks, and Benefits

* Starting rate of $15.00/hour

• Shift differential available when applicable
• Comprehensive Total Rewards package, including competitive compensation, health care benefits, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and more

Application Process

* Complete application

• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview
• Remote work is not permitted in NYC at this time

How to Apply

If you're excited about retail, media, social, live streaming, technology, customer service, design, and more, and want to grow professionally and learn every day, apply now to join our team at arenaflex. Click the "Apply Now" button to log in with your existing account or create a new one. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.

Equal Employment Opportunity

arenaflex is an equal opportunity employer committed to a barrier-free employment process. If you need reasonable accommodations or support throughout the application process, please contact us for assistance. Apply for this job