Experienced Customer Service Representative – Saint Cloud, MN
Join arenaflex, a family-owned and operated company with a rich history of delivering exceptional service to our customers, as a Customer Service Representative in our Saint Cloud, MN location. As a key member of our team, you will play a vital role in providing top-notch customer service, resolving issues, and ensuring customer satisfaction.
About arenaflex
arenaflex has been a trusted name in the delivery industry since 1978, with a strong presence in the Midwest. Our commitment to excellence, customer-centric approach, and dedication to our employees have earned us a reputation as a leader in our field. With over 1,800 employees across the company, we offer a dynamic and supportive work environment that fosters growth and development.
Job Summary
As a Customer Service Representative, you will be responsible for receiving, investigating, and responding to customer inquiries regarding shipments, service, and concerns. You will work closely with customers, drivers, and internal teams to resolve issues, provide solutions, and ensure customer satisfaction.
Key Responsibilities
* Confer with customers via telephone or email to trace packages and arrange deliveries
- Obtain details of customer complaints or compliments
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Act as a liaison between customers and drivers to resolve delivery issues
- Communicate with the claims department and branch managers to resolve discrepancies
- Retrieve manifests and other shipper information to aid the process of tracing shipments
- Document and record mis-deliveries, follow-ups, and alternate delivery addresses
- Perform other related duties as assigned
Skills and Abilities
* Excellent verbal and written communication skills
- Attention to detail and accuracy
- Knowledge of basic computer skills
- Professional telephone etiquette and good listening skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
Education and Experience
* At least 18 years of age
- High school diploma or equivalent preferred
- Customer service, administrative, or clerical experience preferred
- Ability to work in a team environment and adapt to changing priorities
Physical Requirements
* Prolonged periods sitting at a desk, working on a computer, and answering the phone
- Must be able to lift up to 15 pounds at times
Benefits
* Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* Competitive salary range of $18-$20 per hour
- Opportunities for advancement and career growth
- Comprehensive benefits package
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- The chance to work for a family-owned and operated company with a rich history and commitment to excellence
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Apply for this job