Experienced Customer Experience Banker – Marshall, MI Branch
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker in our Marshall, MI branch, you'll play a vital role in helping our customers achieve their financial goals while fostering a welcoming and inclusive team environment. If you're passionate about providing top-notch customer service, identifying opportunities to grow customer relationships, and staying up-to-date on the latest banking products and services, we want to hear from you!
About arenaflex
arenaflex is a leading financial institution dedicated to helping our customers succeed. With a rich history of innovation and a commitment to community involvement, we're proud to serve our customers with a wide range of financial products and services. Our branch banking roles offer a unique opportunity to make a real difference in the lives of our customers, while also enjoying a dynamic and supportive work environment.
Job Summary
As a Customer Experience Banker, you'll serve as a Financial Concierge for our walk-in customers, providing exceptional customer service, identifying opportunities to grow customer relationships, and recommending appropriate deposit and other banking products and services. You'll be responsible for retaining and growing consumer and business customer relationships by proactively understanding and addressing their financial goals and needs.
Key Responsibilities
* Provide excellent customer service and effectively resolve customer issues
- Be proficient in understanding and educating customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhere to all operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
- Perform other duties as assigned
Basic Qualifications
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our branch banking roles offer a unique opportunity to work in a team environment where you'll have the opportunity to share ideas, voice opinions, and make a real difference in the lives of our customers. We're also committed to providing our employees with the training and resources they need to succeed, including opportunities for career growth and development.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We're also committed to providing our employees with opportunities for career growth and development, including training and education programs.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to make a real difference in the lives of our customers, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're proud to serve our customers with a wide range of financial products and services.
Tobacco-Free Hiring Practice
arenaflex is a tobacco-free employer and welcomes applications from candidates who are committed to a healthy and smoke-free lifestyle.
Note to Agency Recruiters
arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job