Experienced Medical Billing Customer Support Specialist – Hybrid Role at arenaflex

Are you passionate about delivering exceptional customer support and ensuring seamless medical billing processes? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex, a national leader in providing high-quality medical products and services, is seeking an experienced Medical Billing Customer Support Specialist to join our team.

About arenaflex

arenaflex is a renowned healthcare company that empowers patients to manage their health and treatment at home. With a strong commitment to customer care, we provide a wide range of medical products and services through hundreds of locations across 45 states. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Job Summary

As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. You will be responsible for processing new orders, responding to questions, resolving issues, and ensuring patient, referral, and employee satisfaction. This is a hybrid role, requiring 3 days of work-from-home (WFH) and 2 days of in-office work, with completion of in-office training and meeting expectations with management approval.

Essential Job Duties and Responsibilities

* Provide support to patients, referral sources, and employees through phone, email, and in-person interactions

• Process new orders, respond to questions, resolve issues, and ensure patient, referral, and employee satisfaction
• Collect co-pays and deductible amounts
• Conduct insurance verification and eligibility for services/products
• Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develop and maintain working knowledge of current products and services offered by arenaflex and all applicable governmental regulations
• Maintain accuracy and quality control throughout patient contact and data input
• Manage all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtain authorization and qualification documentation
• Prepare complete and accurate files for Billing Department
• Process work orders to field locations and coordinate timely fulfillment of products and services ordered
• Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
• Provide product/service information by answering questions, offering assistance, and providing technical assistance to customers as required
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent, required

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications

* Experience with medical billing practices and of billing reimbursement, preferred

• Experience in medical field and administrative record management, preferred
• One year of related work experience, preferred

Skills and Competencies

* Accurately perform simple mathematical calculations

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Outlook, Word, and Excel
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands

* Lift and carry office equipment at times

• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

* Generous paid time Off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

* Opportunity to work with a national leader in the healthcare industry

• Collaborative and dynamic work environment
• Comprehensive benefits package
• Career growth opportunities and learning benefits
• Work-life balance with a hybrid schedule

How to Apply

If you are a motivated and customer-focused individual with a passion for medical billing and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job